Parloa
Sr Client Solutions Manager
New York Office; San Francisco Office · Senior
Sponsorship not specified$215k-$245kDetected 1 day ago
LLMsAgentic AIComplianceAgileSalesforceSalesNegotiationSAPProcurementRecruitingHRISCustomer SuccessCustomer SupportLeadershipMentoring
About the role
- This is a commercial and strategic role at the heart of Parloa's Professional Services business.
- Above all, this role is about coaching customers through their CX transformation - guiding them through Parloa's PRISM methodology from first engagement through scaled operations.
- This isn't a role for someone who wants a task list to check off.
Responsibilities
- defining roles and responsibilities within their Parloa Program Office (CoE), preparing their teams for agentic delivery practices that look meaningfully different from traditional software implementations, and building the operational muscle needed to manage, iterate, and scale AI agents in production.
- You'll operate at the intersection of enterprise sales and delivery, partnering with Account Executives, Solutions Engineers, Partner Managers, and Professional
- Build and maintain a healthy services pipeline in partnership with enterprise sales teams, ensuring services opportunities move in tandem with software sales cycles
- Lead commercial conversations for all PS engagements - from initial scoping through commercial close
- Maintain rigorous forecast hygiene; own your number and call it accurately
- Build trusted relationships with CX, IT, and Operations leaders at enterprise accounts - positioning Parloa as a long-term transformation partner, not a point solution vendor
- Lead executive business reviews and steering committee sessions that connect delivery progress to customer KPIs
- Own CSAT outcomes; proactively surface risks before they become escalations
- As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges.
Requirements
- 5+ years selling or scoping professional services - within an AI-native or enterprise software company, strategic consulting firm, or large-scale systems integrator
- Proven track record writing SOWs and navigating enterprise procurement: MSAs, DPAs, multi-stakeholder legal review, and commercial negotiations
- you know what a phased rollout looks like, what makes an integration complex, and how to scope accordingly
- Experience with enterprise platforms that commonly integrate into
Nice to have
- Experience with conversational AI, contact center technology, CCaaS platforms (Genesys, NICE, Avaya, Five9, Amazon Connect), or CX transformation programs
- Familiarity with agentic AI concepts: orchestration, LLMs, prompt engineering, tool use, intent classification, and how these translate into enterprise deployments
- Experience with enterprise platforms that commonly integrate into AI-powered CX stacks: Salesforce Service Cloud, SAP, ServiceNow, Workday, Microsoft Dynamics
- Project or program management background
- PMP, Scrum, or SAFe certification a plus
- Track record of directly driving software expansion as a result of PS delivery outcomes
- Prior experience in a scale-up environment
- you know how to operate with fewer resources and more surface area than feels comfortable
Compensation
- $215,000 - $245,000 USD
- for this role is structured as On-Target Earnings (OTE), consisting of a base salary and performance-based variable component, in addition to an equity package.
Benefits
- Compensation for this role is structured as On-Target Earnings (OTE), consisting of a base salary and performance-based variable component, in addition to an equity package.
Company info
- understanding their transformation goals, meeting them where they are in their AI journey, and building the kind of trust that makes Parloa the partner they call first.
- That includes working closely with our Partner Delivery Success team to match the right implementation partner to the right opportunity at the right moment, whether that means a global SI for a complex, multi-market rollout or a boutique specialist for a focused deployment - always in service of the customer outcome.
- Every engagement closes with strong CSAT and a documented path to expansion - upsell, new use case, or geographic rollout
- making every conversation seamless, intelligent, and genuinely helpful.
- If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.
- At Parloa, ownership isn't a buzzword; it means being accountable for outcomes, not just tasks.
- We operate in a category that's evolving fast, where the bar is high, and the problems are complex.
- We hire people who think in solutions, communicate with clarity, and follow through.
- People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.
- Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them.
This listing is sourced directly from Parloa's careers page and normalized into a canonical job model.