SailPoint Technologies Holdings, Inc.

Senior Manager, Customer Success

United States, USA · Senior

Sponsorship not specified$120k-$203kDetected 21 days ago

Product ManagementSalesforceAccount ManagementPerformance ManagementCustomer SuccessLeadershipCommunicationMentoringOrganizational Skills

About the role

You will act as a strategic leader and coach, empowering your team to serve as trusted advisors and ensuring their growth and development.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
We estimate the base salary, for US-based employees, will be in this range from (min-mid-max, USD): $120,200 - $202,606.00 Base salaries for employees based in other locations are competitive for the employee's home location.

Lead, mentor, and develop a high-performing team of Customer Success Managers, fostering a culture of excellence and accountability.
Design, implement, and refine scalable processes, playbooks, and best practices for the Customer Success organization.
Partner with cross-functional leaders (Sales, Product, Support) to ensure strategic alignment and advocate for customer needs at a leadership level.
Develop and maintain relationships with key customer stakeholders, acting as an executive sponsor where needed.

8-10+ years of experience in Customer Success, Account Management, or a related field in SaaS or enterprise software.
Exceptional communication and leadership skills, with an ability to influence and align stakeholders at all levels, including senior executives.
Experience designing and scaling cross-functional processes and workflows.
You have built a high performing, engaged, and motivated team of Customer Success Managers.
You are a key driver of operational excellence, having implemented scalable processes that improve the effectiveness of the entire Customer Success organization.
5+ years of direct people management experience, with a proven ability to lead, coach, and motivate a team.
Demonstrated success in managing complex customer relationships and driving measurable results through a team.
Deep expertise with CSM platforms (e.g., Salesforce, Gainsight) to manage team performance and derive strategic insights.
Strong organizational skills and a proven ability to manage competing priorities in a dynamic environment.
What Success Looks Like
Your team consistently meets and exceeds targets for customer retention, satisfaction, and portfolio growth.
You are recognized by your peers and leadership as a strategic, reliable, and influential partner.
Estimated 20%
The anticipated salary range for this role is around $160,000 USD

$120,200 - $202,606.00 Base salaries for employees based in other locations are competitive for the employee's home location.
The anticipated salary range for this role is around $160,000 USD
We estimate the base salary, for US-based employees, will be in this range from (min-mid-max, USD):
Holidays: 8 paid holidays annually
We estimate the base salary, for

As a part of the total compensation package, this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation.
Flexible vacation policy
Health Savings Account (HSA) with employer contribution
Parental support: Paid parental leave

Develop and maintain relationships with key customer stakeholders, acting as an executive sponsor where needed

This listing is sourced directly from SailPoint Technologies Holdings, Inc.'s careers page and normalized into a canonical job model.