Sgsconsulting
Tech I - Prior Authorization
Richardson, TX, United States
Sponsorship not specified$10k-$29kDetected 4312 days ago
AlgorithmsOutbound SalesCustomer SupportLeadershipCommunication
About the role
- All your information will be kept confidential according to EEO guidelines.
Responsibilities
- Effectively manage work volume by handling inbound calls / fax requests utilizing appropriate courteous and professional behaviour based upon established standards.
- Maintains complete, timely and accurate documentation of all approvals and denials, and transfers all clinical questions and judgment calls to the pharmacist.
- Use of online databases and other resources to document appropriate recommendations, clinical decisions and responses.
- Ability to maintain confidentiality.
Requirements
- PC Windows experience required.
- Minimum three years' experience required in a customer service position with high volume call centre experience
Compensation
- $10k-$29k
Benefits
- Provide ongoing education on the PA Program to healthcare providers and internal partners.
- Deliver the highest quality customer service to healthcare providers and internal providers in a high paced dedicated PA program.
- Experience / Education:
- Preferably in healthcare, social services, or a similar service position.
Company info
- Comply with departmental, company, state, and federal requirements when processing all information to ensure accuracy of information being provided to internal and external customers.
- Ability to deal with a diverse customer base in a friendly and confident manner (internal and external customers).
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This listing is sourced directly from Sgsconsulting's careers page and normalized into a canonical job model.