Upward Health
Care Specialist - Enhanced Care Management
Santa Clara, California, United States
Sponsorship not specified$24k-$27kDetected 61 days ago
EHR/EMRCommunicationCollaborationProblem SolvingCritical ThinkingAdaptabilityOrganizational Skills
About the role
- Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care.
- Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help.
- Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients.
Responsibilities
- Shows passion for delivering high-quality care and support to patients, ensuring their well-being and satisfaction.
- Demonstrates flexibility and adaptability in managing unforeseen challenges, providing support where it is needed most.
- The Care Specialist - ECM is responsible for coordinating care for high-complexity patients, mainly working in the field to provide chronic care coordination and support.
Requirements
- Ability to work in dynamic, unstructured environments, pivoting quickly to meet the needs of patients and the organization.
- The role requires excellent communication skills, critical thinking, and the ability to work independently and adapt to evolving challenges.
Skills
- Excellent at managing time, tasks, and schedules, ensuring that all patient needs are addressed in a timely manner.
- Demonstrates resilience in challenging situations and remains focused on the goal of improving patient outcomes despite setbacks.
- Cultural Competence:
- Commitment to Quality Care:
- Competencies:
- Care Coordination:
- Ability to assess patient needs, coordinate care with interdisciplinary teams, and ensure patients are receiving the appropriate services.
- Patient Advocacy:
- Health Education & Communication:
- Educates patients about their health conditions, treatments, and the healthcare system in a clear and empathetic manner.
- Data Management & Reporting:
- Proficient in documenting patient interactions and maintaining accurate, up-to-date records in EMR systems.
Compensation
- California pay range
Benefits
- Uses motivational interviewing techniques to build rapport, set health goals, and empower patients to take charge of their care.
- Works with patients to develop self-care plans, emphasizing shared decision-making and increasing the patient's ability to manage their own health.
- Skilled in using healthcare software applications and systems for accurate data entry and patient management.
- It's no wonder 98% of patients report being fully satisfied with Upward Health!
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This listing is sourced directly from Upward Health's careers page and normalized into a canonical job model.