Chamberlain

Chamberlain

Customer Care Representative Associate II

Oak Brook, IL · Mid

Sponsorship not specified$20k-$31kDetected 14 days ago
SalesforceSalesSAPCustomer SupportProblem SolvingMicrosoft Office

About the role

  • Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company.
  • Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide.
  • Our flagship brands, LiftMaster® and Chamberlain®, are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily.

Responsibilities

  • You will assist partners by providing product information, processing orders, and problem-solving with a sense of urgency to deliver a great customer experience.
  • Provide ongoing, daily support to external and internal customers, spanning all Chamberlain Group product lines
  • Utilize Salesforce to initiate and process customer cases, and create and maintain reports
  • Enter and manage orders in SAP
  • Provide ongoing support of Inside and Outside Sales team

Requirements

  • This position requires regular and predictable attendance and the ability to work the particular shift and/or schedule to which you are assigned, as well as additional hours as needed.
  • High School Diploma Customer Care or Customer Service experience
  • Preferred Qualifications - Some College, SAP, Salesforce Service Cloud, Microsoft Outlook experience

Nice to have

  • Some College, SAP, Salesforce Service Cloud, Microsoft Outlook experience

Compensation

  • This opportunity offers a competitive base salary and excellent benefits including medical, dental, vision, 401(k) with company match and in-service bonus, and more!

Benefits

  • Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
  • Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies

Company info

  • This role is within our Customer Experience and Technical Support team and is a partner to our Business-to-Business (B2B) customers and Sales team.
  • We offer the best of both worlds, work from home and in the office as needed.
  • Follow-up with customers regarding the status of their open orders and relay shipping information
  • In this hybrid role, you will have direct, day-to-day interaction with our B2B customers and Sales partners.
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This listing is sourced directly from Chamberlain's careers page and normalized into a canonical job model.