Answering Service Care

Operations Team Leader

Robbinsville, NJ · Part-time

Sponsorship not specifiedDetected 26 days ago

ExcelHRCustomer SupportLeadershipCommunicationCollaborationProblem SolvingAdaptability

About the role

Join Answering Service Care 50 Years in Business: Where Excellence in Customer Engagement Meets Innovation.
Resolve Problems: Provide guidance to agents in handling challenges, errors, and complaints during customer interactions.
Monitor Quality: Assist in maintaining high-quality service by monitoring agents' performance and providing constructive feedback.

Oversee and Support Agents: Manage the floor, ensuring agents meet quality standards and feel empowered to succeed.
Assist HR: Support the Human Resources team by facilitating walk-in applicants and onboarding processes when needed.
Reporting: To track performance and results, prepare and manage reports using database tools and word-processing software.
Manage the floor, ensuring agents meet quality standards and feel empowered to succeed.
Support the Human Resources team by facilitating walk-in applicants and onboarding processes when needed.
Maintain an energetic and positive demeanor to foster collaboration and productivity.
Stay organized and maintain high standards for accuracy in all tasks.
Collaborate effectively, contributing to a supportive and positive work culture.

At Answering Service Care, we're thrilled to announce our aggressive pay structure.
We believe in recognizing and rewarding hard work and dedication.
That's why our starting wages are among the best in the industry: Weekly Direct Deposit NJ Hourly Rate: $22 We're committed to supporting our team members as they excel in their roles and contribute to our collective success.
Agility: As the business world evolves, we adapt to challenges and opportunities while staying focused on our clients' needs.
Innovation: By embracing cutting-edge solutions, we redefine customer experiences and create streamlined operations that set us apart.
Growth Opportunities: Your potential is limitless here.

Paid Training Health/Dental/Vision & Term Life PTO (Start earning on day one) 401k Employee Assistance Program (Free Training & Development Courses) Childcare Reimbursement up to $375 a month

To forge seamless, tailored communication solutions that nurture relationships and consistently exceed expectations.
We're eager to connect with you if a passion for customer service and leadership drives you.
Operations Team Leader Role: Empathize.
Communicate.
As a call center Operations Team Leader, you'll be a key player in ensuring our team thrives and delivers exceptional service.
You'll lead by example, handle sensitive information with care, and uphold high professional standards, driving the success of our organization.
Stay driven to achieve company goals, particularly in service quality and operational efficiency.
Thrive in a collaborative, forward-thinking work environment.
Professionalism: We build trust through integrity, respect, and a commitment to excellence in every interaction.
We offer tailored growth paths to help you achieve your professional aspirations.

This listing is sourced directly from Answering Service Care's careers page and normalized into a canonical job model.