Teero
Community Operations Associate
Austin
Sponsorship not specifiedDetected 180 days ago
Product ManagementProduct StrategyOnboardingCustomer SuccessCustomer SupportCommunicationProblem SolvingMentoring
About the role
- You'll work in person from our Austin office as the primary point of contact for our community.
- As a Community Operations Associate, you are the first impression of Teero.
- This is a high-volume, high-impact role.
Responsibilities
- Handle high-volume customer support across phone, email, and chat-you'll be talking to dozens of users daily
- Help us scale by turning one-off support wins into repeatable community playbooks
- Collect front-line insights to help our product team build features that our community actually wants
- If you are a natural communicator who loves building relationships, thrives in a fast-paced environment, and wants to be the heartbeat of a growing community, we want you on our team.
Requirements
- 1-3 years of experience where you've been in the trenches and know how to handle a fast-paced environment
- Exceptional empathy: you can de-escalate a situation and turn a frustrated user into a Teero superfan
- Communication mastery: you are clear, concise, and persuasive in speech and writing
- Experience in hospitality, retail, or customer-facing roles where you learned to read the room
- Previous experience in a high-growth Customer Success or Community Operations role at a tech startup
- You are uncomfortable with high-volume tasks and rapid-fire problem-solving
Compensation
- Competitive salary + equity that could translate into life-changing value as we grow
Benefits
- Competitive salary + equity that could translate into life-changing value as we grow
- The impact of a fast-growing startup
- READY TO BE THE FACE AND VOICE OF THE FUTURE OF US DENTAL CARE?
- The $160B+ dental industry still runs on fax machines and phone tag-we're fixing that.
- Backed by Construct Capital with thousands of offices and hygienists using our platform monthly, we're expanding to become the operating system for modern dental offices.
Company info
- We're a compact, high-performing team led by co-founders Nate and Christian, former Uber executives who launched and scaled product lines globally.
- Both grew up in dental families and maintain deep industry connections, giving us the insights to build faster and smarter.
- Our team includes early employees from Uber, Adyen, Yandex, and Google.
- We're operators and engineers who've built and scaled tech platforms from the ground up.
- We value people who take ownership without making excuses, who constantly raise the bar, and who lead with empathy by seeing challenges through the eyes of our customers and teammates.
- READY TO GET STARTED?
- Apply now and help us move the dental industry forward.
- Identify where customers are getting stuck in the onboarding process and create solutions to get them active faster
This listing is sourced directly from Teero's careers page and normalized into a canonical job model.