Glide
Digital Support Manager (DSM)
New York City
Sponsorship not specified$80k-$120kDetected 128 days ago
Project ManagementZendeskCommunication
About the role
- You'll be joining an all-star team with engineering, product, and growth experience from Stripe, Google, and Amazon.
Responsibilities
- Serve as the primary point of contact for clients post go-live support, managing inbound support requests and ensuring timely, high-quality resolutions
- Partner with clients to understand their regulatory environment, core system configurations, and operational workflows in order to recommend solutions that truly fit their needs
- Maintain accurate records of all client interactions, escalating issues to engineering or product teams as needed
- Identify patterns in support requests and proactively surface product feedback and client insights to internal teams
- Leverage AI tools to streamline and optimize day-to-day responsibilities
- Ability to manage multiple open issues simultaneously without dropping the ball
- Experience at a fintech or SaaS company in a client-facing support or success role
Requirements
- Experience working at a bank or credit union - you know what a core system is, you understand regulatory requirements, and you can speak your clients' language
- We're bringing a new perspective to the decades-old financial world, and we're hoping you can help us do that!
Compensation
- As this role can be eligible for remote employees, the base salary range is $80,000 - $120,000 This will be determined by previous experience and location.
Benefits
- A collaborative, entrepreneurial spirit
- We also offer a generous equity package for joining us at Glide!
- ❤️ Wellbeing Credits (for US employees)
- Besides stellar health, dental, and vision insurance, we offer a $100 monthly health and wellness stipend to help you stay active and healthy!
- We're huge foodies, so every member of the Glide team receives a $100 weekly stipend for lunch or groceries.
- 🌴 Unlimited PTO and Sick Days
- We trust our team to balance their responsibilities and well-being, so our unlimited PTO and sick day policy empowers everyone to take the time they need without unnecessary red tape.
Company info
- At Glide we're reimagining the banking experience for the modern world.
- Our embedded fintech platform empowers legacy financial institutions, like community banks and credit unions, to pioneer novel digital experiences for their customers.
- We're looking for a talented Digital Support Manager (DSM) to help us grow our product to hundreds of banks.
This listing is sourced directly from Glide's careers page and normalized into a canonical job model.