Inspire Brands
End User Support Analyst
Atlanta Support Center
Sponsorship not specifiedDetected 34 days ago
Process ImprovementVendor ManagementCustomer SupportVPNResearchMentoringPublic SpeakingMicrosoft Office
About the role
- This role serves as a primary point of contact for end-user technology needs, ensuring timely troubleshooting, issue resolution, and a seamless user experience.
- Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, and SONIC restaurants worldwide.
- We're made up of some of the world's most iconic restaurant brands, but we're much more than just a restaurant company.
Responsibilities
- Responsible for providing end-user support and software, hardware, and network assistance. Equally comfortable supporting either Windows or Mac OS.
- Performs other duties or special projects as assigned.
- Collaborate with development staff to recreate problems in the test environment.
- Recognizing, analyzing, and knowing when to escalate high-complexity issues to the Application Support team, while providing supporting analysis artifacts.
- Responsible for providing end-user support and software, hardware, and network assistance.
- Provide support for external helpdesk(s), field service organization(s), and Restaurant Technology groups with application support and maintenance management.
- Wireless networking support for corporate and field-based users by including connectivity issues and VPN issues through wireless or hard-wired solutions.
- Printer support for network printers and field-based multi-function devices, including network connectivity, software installation, minor repair, and vendor management for major repairs.
Requirements
- A strong customer focus is required
- 4-Year degree in IT or related field preferred; equivalent experience may be substituted in lieu of education.
- Minimum 2 years related experience in a Microsoft Server environment, prior Retail Technology experience in a QSR environment preferred. Prior Quick Service Restaurant experience, a plus.
Nice to have
- Minimum 2 years related experience in a Microsoft Server environment, prior Retail Technology experience in a QSR environment preferred.
- Prior Quick Service Restaurant experience, a plus.
- 4-Year degree in IT or related field preferred
Skills
- A strong customer focus is required; this position includes frequent interaction with associates at all levels of the organization.
- Proven skills in technology troubleshooting.
- Quick to learn new systems and products.
- Medium to high-level Microsoft Office 365 computer skills.
- Extensive Microsoft Outlook knowledge.
- Medium to high level of Windows 10 knowledge.
- Some knowledge of Windows 11.
- Medium to high level of Mac OS knowledge.
- Stays current on technology trends and passionate about technology
- After-hours support on a rotational basis (weekly).
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This listing is sourced directly from Inspire Brands's careers page and normalized into a canonical job model.