ServiceNow

ServiceNow

Principal Product Success Architect

Waltham, Massachusetts, United States · Principal · Contract

Sponsorship not specified$172k-$301kDetected 1 day ago
JavaScriptPythonJavaAgentic AICustomer SuccessLeadershipCommunicationMentoring

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odds of building a lasting career here

64Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 229 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 90%

Of 127 labor certifications old enough to have been used, 13 expired without the employer filing the next step. Median time from filing to decision: 473 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

108 transfer filings in the last year, covering 258 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis.
  • Today, ServiceNow is the AI control tower for business reinvention.
  • The GAIL Core Team is the permanent engine behind that program: the stable foundation of institutional knowledge, tooling, and senior expertise that makes every engagement, and every rotating engineer, better than the last.

Responsibilities

  • That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work.
  • We're building an AI-native culture where technology and talent are unstoppable together.
  • The GAIL (Get AI Live) program deploys engineers directly into strategic customer engagements to drive real AI adoption and measurable value realization.
  • As a Principal Product Success Architect on the GAIL Core Team, you set the strategic direction for how the program scales, own the hardest engagements and escalations, and build the infrastructure and knowledge systems that raise capability across the entire practice.
  • Own the most complex, escalated GAIL and Go-Live Support engagements - large-scale enterprise deployments, acquisition integrations, and high-stakes go-lives where program reputation is on the line.
  • Set the strategic direction for GAIL tooling and infrastructure - defining the next-generation capabilities the program needs and owning the roadmap to build them.
  • Own and evolve the GAIL playbook and quality standards across the entire practice - defining what great looks like and holding the line on it program-wide.
  • Drive systemic improvements across customer engagements - identifying patterns in failure modes, complexity, and escalations, and translating them into playbook changes and tooling investments.
  • Mentor and develop the Core Team engineers and high-potential rotators - actively raising the capability of the people around you and shaping the next generation of leaders.
  • Partner deeply with product, engineering leadership, and customer success to translate field signal into product and program improvements.

Compensation

  • $172k-$301k

Benefits

  • A strategic mindset about standards, tooling, and scalability - you balance pragmatism with the long-term health of the program.
  • Strong mentoring and coaching capability - you actively develop the engineers around you and leave them better than you found them.

Company info

  • Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better.
  • You lead by example on the most complex deployments while shaping how the program evolves to handle harder problems and reach more customers.

Equal opportunity

  • ServiceNow is an equal opportunity employer.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
  • In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
  • Accommodations

Visa & Work Authorization

  • Export Control Regulations
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This listing is sourced directly from ServiceNow's careers page and normalized into a canonical job model.