Aritzia

Aritzia

Digital - Senior Manager/Manager, Omni Customer Logistics

Support Office (Vancouver) · Senior

Sponsorship not specifiedDetected 15 days ago
Supply ChainLogisticsLeadership

About the role

  • Establish an enduring omni strategy across all digital customer touchpoints
  • Offer elevated, timely, and convenient customer logistics services
  • Aritzia is growing and our Omni Department is growing with it.

Responsibilities

  • Toronto, New York, Los Angeles and Seattle - our workplace network is strategically designed to support our People and serve
  • Build and manage the Customer Shipping and Returns Program to optimize returns and exchanges, advance service options, and ensure policies are competitive
  • Identify and implement technology to enable consistent cross-channel capabilities
  • Partner with cross-functional teams like eCommerce, Product, Supply Chain, and ERM, to optimize the customer delivery experience (final mile delivery options, balance speed/cost, same day)
  • Aspirational Workplace - Our offices are specially designed to be spaces of creativity, productivity and inspiration.

Requirements

  • It's knowing that wherever you are, you belong.
  • So, you can do what you do best - with us.

Skills

  • And, with the skills you gain in this role, the opportunities are endless - from a rewarding career
  • Proven skills, education and 5+ years of industry experience in Omni, Product Management, Operations & Logistics, or eCommerce

Compensation

  • At Aritzia, we provide market-leading compensation packages designed to reward impact through our pay-for-performance
  • The range for roles at this level is $100,00--$300,000 per year.
  • Total compensation may include base, bonus and/or equity depending on the role, which has the potential to be greater than this range.

Benefits

  • Baby Leave Program - We provide up to 16 weeks of paid time to support you and your growing family.
  • The SET - Our in-office fitness studio and gym with state-of-the-art equipment, custom-created classes and optional personal training.
  • Some of the industry-leading benefits you will receive working at Aritzia:

Company info

  • The mission of the Omni Department is to connect our channels with the right tools and information to accelerate sales and grow omni customers.
  • This is a unique opportunity to be part of the team responsible for building the foundation to deliver seamless omni experiences for our customers across our fulfillment and delivery channels.
  • As the Senior Manager/Manager, Omni Customer Logistics, you will lead the team to ensure our customers receive exceptional service through every stage of the post-purchase journey including shipping, delivery, and returns.
  • You will apply and grow your knowledge of the industry landscape and work with a variety of senior leaders across Retail, eCommerce, Concierge, Technology, and Supply Chain to deliver against the vision.
  • in the Omni Channel Department, to continued growth and development with Aritzia.
  • We are Everyday Luxury™.

Equal opportunity

  • Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.

Visa & Work Authorization

  • This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital st
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This listing is sourced directly from Aritzia's careers page and normalized into a canonical job model.