Iberdrola Group

Iberdrola Group

Supervisor - Field Customer Service

United States Of America, Maine, Brunswick · Contract

Sponsorship not specified$88k-$110kDetected 14 days ago
CSSSAPCustomer SupportLeadershipCommunicationCollaborationMicrosoft OfficeInternal Audit

About the role

  • Plans, directs and supervises customer service functions including billing, credit, customer service contact, specialty and meter services, and collection activities.
  • Supervises customer service activities to provide efficient, economic services to customers.

Responsibilities

  • Plans, schedules, directs and appraises work of direct reports and/or contingent workers. Leads the activities of a team of customer service representatives and meter services.
  • Manages department budget, maintains cash controls, and directs employee hiring process.
  • Handles media contacts and complaints from the MPUC. Assists Engineering and Marketing- coordinates field activities regarding installation and startup of large meter services and tie-over as well as provides input on design.
  • Leads the activities of a team of customer service representatives and meter services.

Requirements

  • Associates Degree with a minimum of 7 years relevant experience or High School/GED with the completion of the relevant progression program and 10 years relevant experience required.
  • Knowledge of the union contract is desired.
  • Experience with collections activities.

Nice to have

  • Bachelors Degree with a minimum of 4 years relevant experience preferred.
  • Prior supervisory and customer service experience is preferred.
  • Delivering for the Business:
  • Global view of the Business - Competent
  • Achieving Results and Continuous Improvements - Competent
  • Initiative - Competent
  • Innovation & Creativity - Competent
  • Global Relationships:

Skills

  • Knowledge and experience with CIS, SAP, WMS, CSS, and Smartmap systems.
  • Microsoft Office skills.
  • Good verbal and written communication skills.
  • Strong customer service ability.
  • Strong leadership skills.

Compensation

  • The base salary range for this position is dependent upon experience and location, ranging from: $87,673 - $109,500

Benefits

  • Competitive benefits and growth opportunities
  • Comprehensive health, dental, and vision insurance
  • Tuition reimbursement
  • For more information, please visit: Benefits - Avangrid

Company info

  • Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.
  • If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com.
  • Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties.
  • This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions.
  • This does not include those that will work for Avangrid Power.
  • Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities.
  • This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas.
  • NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee's management.
  • Mobility Information
  • At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
  • Job Posting End Date:
  • September-25-2026

Visa & Work Authorization

  • Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country
Apply directly at Iberdrola Group →Create a free account for alerts like thisView Iberdrola Group immigration profile

This listing is sourced directly from Iberdrola Group's careers page and normalized into a canonical job model.