Goodwill SFB

Customer Service Manager

Fairfield New Store (N Texas St & Pacific Ave) · Full-time

Sponsorship not specifiedDetected 14 days ago

LogisticsPerformance ManagementCustomer SupportLeadershipCollaborationMentoringMicrosoft Office

About the role

Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business.
Our supportive employment programs provide an opportunity to learn while you earn to advance along technology, retail, warehousing and logistics, e-commerce or our Corporate Services Career Pathways program.
Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation.

Responsibilities

Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.
Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.
Provides regular mentoring and training to develop skills of Retail Sales Associates
Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.
May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.
Maintains regular and consistent in-person attendance.
Provides regular mentoring, training, and coaching to develop skills of Team Members.
Performs other related duties, as assigned.
Acquires and Retains Top Talent - Creates and motivates the highest quality workforce to ensure Goodwill becomes a best-in-class organization.
include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates.

Requirements

One-year customer service experience required
Ability to pass a background check and drug screen, where applicable for position
Ability to speak and read English proficiently
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged.
High School Diploma, GED, or equivalent work experience
Proficient in Microsoft Office Suite

Nice to have

One-year work experience in Retail Management, preferred

Compensation

Pay Range Minimum
Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.

Benefits

Builds Diverse Partnerships - Develops strategic partnerships inside and outside the organization to support the Goodwill vision and brand.
Acts Strategically - Develops distinctive strategies to achieve competitive advantage and translates a strategic vision into specific objectives and action plans.
Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed
Collaborates with store leadership to establish clear company vision and ensure

Company info

Empowering Individuals, Strengthening Families, and Building Stronger Communities.
Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families.
Everything we accomplish as a team is centered around these core values.
Together, we create an inclusive and welcoming environment for each other.
Join our team and gain opportunities for job growth at Goodwill and beyond.
Goodwill of the San Francisco Bay is an equal opportunity employer.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws.
Please contact Goodwill of the San Francisco Bay at 1-833-624-0920 option 6 or leaves@goodwillaz.org if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.
For questions about your application or employment with Goodwill of the San Francisco Bay, please contact our Candidate Support Line at 1-833-624-0920, option 5.
Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.
Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc/Goodwill of the San Francisco Bay ("GCNA/GIMV/GSFB") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media.

Equal opportunity

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Working at Goodwill is more than a job-it is an opportunity for people needing a second chance in entering or re-entering the workplace to build the foundation of knowledge, skills, and experience to advance in their careers.
Become a valued member of an organization where good work meets community impact.
Full-time jobs at Goodwill SF Bay offer medical, dental & vision insurance, a retirement fund, professional development training, commuter benefits, flexible healthcare spending account, and a mental health + wellbeing employee assistance program, in addition to a positive, growth-oriented environment.

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This listing is sourced directly from Goodwill SFB's careers page and normalized into a canonical job model.