Havenlybrands

General Manager - Burrow

Boston, MA · Full-time

No sponsorshipDetected 26 days ago

SalesforceCRMCommunicationMentoring

About the role

Ensure every client receives a warm, tailored experience from first interaction to final purchase.
Who You Are Sales leader and relationship-builder.
You understand today's hybrid retail landscape and are comfortable operating across multiple sales and communication channels.

Lead a Showroom That Wows Deliver exceptional, high-touch service across all channels-in-showroom, online, virtual consultations, email, phone, and chat.
Drive Sales & Showroom Performance Own the showroom's sales targets and KPIs, building strategies to meet and exceed goals.
Guide your team through a client-first, consultative selling process rooted in design expertise.
Cultivate and grow relationships with trade clients and local design professionals to drive repeat business and referrals.
Use data to monitor performance, optimize team productivity, and implement improvements.
Build, Develop & Inspire a High-Performing Team Hire, train, and lead a team of Design Experts and Showroom Associates.
Create a collaborative, motivated showroom culture rooted in accountability and growth.
Provide ongoing feedback, coaching, and career development support.
Embrace Technology & Operational Excellence Leverage our tech stack-including CRM systems (Salesforce or similar), Slack, and Google Suite-to manage client relationships, team communications, and daily showroom operations.
Maintain showroom operations including staffing, scheduling, inventory, and visual standards.

$90K (OTE; Base + Bonus) Generous PTO, paid parental leave, and volunteer days Health, dental, vision, disability 401(k) + Match Furniture discounts, free design services, and annual merchandise credit A warm, creative, inclusive culture that values your point of view We believe feeling good at home starts with feeling good at work.
At Havenly Brands, we're committed to building a team that reflects the diverse communities we serve-and we encourage applicants from all backgrounds to apply.

Founded on the belief that normal was never good enough, Burrow rethought everything-how furniture is built, how it ships, and how it fits into your life.
You have an appreciation for aesthetics and love helping customers feel confident in their decisions.

We're proud to be an equal opportunity employer and foster an environment where everyone feels seen, heard, and empowered.
equal opportunity employer and foster an environment where everyone feels seen, heard, and empowered.

e showroom floor with ease Requires standing, bending, and moving throughout the day Driver's license preferred Must be authorized to work in the U

This listing is sourced directly from Havenlybrands's careers page and normalized into a canonical job model.