GitLab
Staff Forward Deployed Engineer
Remote, United States · Staff+
Sponsorship not specifiedDetected 5 days ago
TypeScriptRubyVue.jsRailsGitPostgreSQLRedisDockerKubernetesTerraformCI/CDLinuxSite Reliability EngineeringPlatform EngineeringCybersecurityIntellectual PropertyCustomer SuccessLeadershipCommunicationWriting
About the role
- The Forward Deployed Engineering team connects strategic customer needs with GitLab product execution.
- The base salary range for this role's listed level is currently for residents of the United States only.
- This range is intended to reflect the role's base salary rate in locations throughout the US.
Responsibilities
- Develop bug fixes, features, integrations, tooling, and performance improvements when strategic customer outcomes require direct engineering work.
- Partner with Product and Engineering so customer-driven solutions support long-term product direction rather than becoming one-off customizations.
- Coordinate across Product, Engineering, SRE, Support, SA, CSA, CSM, Professional Services, and customer technical teams to drive resolution from discovery through handoff.
- Create durable outcomes without establishing permanent dependency on Forward Deployed Engineering.
- Identify and resolve AI adoption blockers involving governance, usage controls, auditability, security, compliance, operating models, workflow design, and integrations.
- Develop customer-safe adoption patterns for the agentic software development lifecycle (SDLC), AI-assisted development, intent-based review, AI governance, and human-in-the-loop software delivery.
- Create technical narratives grounded in customer experience and product reality that can help shape the industry's approach.
- Partner with SA, CSA, Product, Engineering, Marketing, Product Marketing Management, CSM, Support, and executive stakeholders to make technical thought leadership a shared company capability.
- Staff-level experience building, operating, or improving complex production software systems.
Requirements
- Experience with AI-assisted software development, agentic workflows, AI governance, model evaluation, context management, prompt and workflow design, or AI adoption in enterprise environments.
Skills
- A proof-of-concept factory.
- A customer-specific customization function.
- Unbilled Professional Services.
- Stabilizing strategic customer adoption or retention risks.
- Fixing product bugs or contributing features.
- Removing AI adoption blockers for strategic accounts.
- Creating reusable implementation patterns and transitioning them to long-term owners.
- Producing or enabling Well-Architected Frameworks, whitepapers, webinars, or technical narratives.
- Resolving cross-functional customer challenges without creating permanent dependency on Forward Deployed Engineering.
- Increasing adoption and effective use of GitLab capabilities, especially GitLab Duo and GitLab Duo Agent Platform, in targeted accounts.
Compensation
- The base salary range for this role's listed level is currently for residents of the United States only.
- This range is intended to reflect the role's base salary rate in locations throughout the US.
Benefits
- Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, ali
- Partner with Product, Engineering, Field, and Customer Success teams to turn AI adoption learning into reusable guidance and product improvements.
Company info
- Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
- The team works directly with customers and across GitLab to resolve complex adoption challenges, contribute durable product improvements, and create reusable technical guidance.
- Its goal is to stabilize urgent situations, improve the product, and transition ongoing ownership to the appropriate team rather than create a permanent dependency.
- Engage with strategically important customers when adoption, retention, executive confidence, or public trust is materially at risk.
- Drive governed, measurable, and production-oriented adoption of GitLab Duo Agent Platform with strategic customers.
- Experience working with strategic customers or senior technical stakeholders in ambiguous, high-impact situations.
This listing is sourced directly from GitLab's careers page and normalized into a canonical job model.