ServiceNow

Director, Product Management- AI Agent Products

Santa Clara, California, United States · Director · Contract

Sponsorship not specifiedDetected 1 day ago

LLMsAgentic AIAI OrchestrationA/B TestingProduct ManagementProduct StrategyOutbound SalesResearchLeadership

About the role

This role brings together cutting-edge autonomous agent capabilities with enterprise governance, positioning you at the intersection of frontier AI and real-world workflow impact.
The platform connects natively to ServiceNow's AI infrastructure, bringing governance, auditability, and workflow intelligence to every agent action- enabling enterprises to deploy AI at scale with the controls they actually need.
This is a 0-1 product leadership role on a team that operates like a startup inside enterprise.

That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work.
We're building an AI-native culture where technology and talent are unstoppable together.
You'll own the product direction for long-running, self-evolving autonomous agents designed for enterprise knowledge workers.
Own the product surface area and platform primitives
Partner with frontier AI teams and the open-source ecosystem to bring state-of-the-art capabilities into enterprise production.
Own adoption and measurable outcomes at scale
Partner with go-to-market and outbound teams to ensure time-to-value and measurable impact.
You don't just define products. You build, test, and iterate.

Ability to translate fast-moving research into practical, productizable capabilities without waiting for consensus.
Proven product management experience (minimum 8 years), with hands-on involvement in shipping complex products in ambiguous, fast-moving environments.
Track record of shipping 0→1 and scaling 1→N products.

Experience working on or shipping multi-agent systems, agentic orchestration platforms, or agent deployment frameworks.
Hands-on involvement with LLM fine-tuning, prompt engineering at scale, or domain-specific model development.
Prior experience in enterprise workflow automation, RPA, or low-code/no-code platforms.
Understanding the operational constraints enterprises face.
Familiarity with governance, compliance, and auditability requirements for enterprise AI systems.
Experience working with frontier AI providers or integrating cutting-edge models into production systems.
We approach our distributed world of work with flexibility and trust.
Learn more here.

Use hands-on experimentation to de-risk product bets and accelerate time-to-market.

We are hiring a Director of Product Management to lead the product vision and execution for a transformational frontier Ai agent currently in MVP state.
Define and drive the product's long-term vision: autonomous agents enterprises trust to do real work, from desktop execution to orchestrated workflows across systems.

Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better.

ServiceNow is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations

This listing is sourced directly from ServiceNow's careers page and normalized into a canonical job model.