SolarWinds
Senior Revenue Operations Specialist
Austin, TX, United States · Senior
Sponsorship not specifiedDetected 3010 days ago
Data AnalysisData VisualizationSalesforceExcelCustomer SupportResearchCommunicationPublic SpeakingMicrosoft OfficeNetSuite
About the role
- SolarWinds Inc. is a company that develops software for businesses to help manage their networks, systems, and information technology infrastructure.
- - Analysis of complex payment or billing issues and effectively solve problems as well as proactively investigate payment and billing issues and suggest solutions that will enhance the customer experience
Responsibilities
- Maintain Customer Account records in various systems including creation, merges and updates
- Build and execute on process to increase Autopayment across the Solarwinds businesses
- Monthly Partner training reporting
- Manage multiple Email boxes and Finance Support Cases
- Maintains a variety of reports and data analysis related to Revenue Operations functions
- Support multiple initiatives and projects simultaneously, in addition to daily duties
- Results Orientation: The ability to focus on the desired result of one's own or one's unit's work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them.
- Thoroughness: Ensuring that one's own and work are complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled.
- SolarWinds Inc. is a company that develops software for businesses to help manage their networks, systems, and information technology infrastructure.
Requirements
- This position requires a minimum of 5 years of progressive experience in Finance/Operations teams, preferably in a global shared services environment
- Strong communication skills and ability to communicate key information and status to stakeholders.
- Excellent customer service skills required.
- Must possess a high level of interpersonal skills including the ability to respond calmly and make rational decisions in stressful situations.
- Bachelor's degree in Business or related field
- Core Competencies: To be successful in this role you must be able to demonstrate:
Skills
- Highly Proficient in Microsoft Office (including advanced Excel skills), 1+ years' experience in Zuora, SFDC, NetSuite & Tableau
- All your information will be kept confidential according to EEO guidelines.
Benefits
- Assist with tasks related to month end close including flexible scheduling as needed
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This listing is sourced directly from SolarWinds's careers page and normalized into a canonical job model.