Hypercore Inc.

VP CS

New York City · Vp

Sponsorship not specifiedDetected 58 days ago

Stakeholder ManagementHRISCustomer SuccessLeadershipCommunication

About the role

As private credit firms scale in size and complexity, legacy systems and spreadsheets are no longer sufficient - and that's exactly where Hypercore comes in.
Hypercore is scaling fast - not just in revenue, but in ambition.

Build and lead Hypercore's Customer Success organization, including hiring, structuring, and scaling the team.
Own the full customer lifecycle: onboarding, implementation, adoption, retention, and expansion.
Lead complex, long-term enterprise implementations, ensuring successful delivery and deep product adoption.
Develop and execute a scalable Customer Success strategy aligned with Hypercore's growth.
Establish processes, playbooks, and KPIs to drive efficiency and measurable outcomes.
Drive net revenue retention (NRR), expansion opportunities, and customer satisfaction.
Build strong executive relationships with key stakeholders at customer organizations.
Hypercore is building the operating system for the $3T+ global Private Credit market - one of the fastest-growing and most under-served asset classes in finance.
Backed by Insight Partners and Y Combinator, Hypercore is trusted by leading private credit funds, BDCs, and alternative asset managers to run their most mission-critical operations.
We're building a category-defining company in a massive market, and we're assembling a team that wants to grow with it.

6+ years of experience in Customer Success / Implementation / Solutions roles, including leadership experience.
Experience in high-growth SaaS or Fintech companies.
Financial background. ability to understand and speak the language of financial institutions.
Track record of driving retention, expansion, and customer value in B2B environments.
Experience working with private credit, asset management, or financial services firms.
Experience scaling Customer Success teams in early-stage or growth-stage startups.

Full medical, dental, and vision plans to support you and your spouse's health and wellness.
Vacation policy and paid sick leave to support a healthy, sustainable work-life balance.
Daily meal allowance and commuter benefits to make your workday more convenient and help cover your daily transportation costs.

Act as a strategic partner to customers, understanding their financial workflows and business needs.
We're looking for a VP Customer Success to build and lead Hypercore's global Customer Success function.
You'll work closely with leading financial institutions and play a critical role in ensuring customers derive maximum value from Hypercore's platform.

This listing is sourced directly from Hypercore Inc.'s careers page and normalized into a canonical job model.