sundae
Member Success Coordinator
San Diego, California
Sponsorship not specified$80k-$95kDetected 20 days ago
Project ManagementSalesforceAccount ManagementProcess ImprovementCustomer SuccessLeadershipCommunicationCollaborationProblem SolvingOrganizational Skills
About the role
- Sundae is on a mission to help homeowners achieve the best possible outcome when selling a house that needs repairs or updates.
- For too long, homeowners facing difficult selling situations have had limited options and insufficient transparency. Sundae is changing that by combining technology, data, marketing, and operational expertise to connect motivated sellers with experienced local real estate entrepreneurs who can provide solutions tailored to their needs.
Responsibilities
- Manage onboarding timelines, milestone completion, launch checklists, and key dependencies.
- Coordinate across Marketing, Revenue Operations, Finance, and other internal teams to support successful launches.
- Partner with Finance and Revenue Operations to monitor onboarding-related payments, documentation, and launch requirements.
- Support membership renewal processes, including member outreach, coordination, documentation, and internal follow-up.
- Deliver a smooth, professional onboarding experience that helps members launch successfully and on time.
- Build trusted relationships with members and serve as a reliable point of contact throughout the member journey.
- Create greater visibility, accountability, and consistency across the member onboarding and engagement experience.
- Help foster a member experience that drives engagement, satisfaction, retention, and long-term success.
- Collaborate with talented teammates across marketing, sales, operations, technology, finance, and revenue operations.
Requirements
- 2-5 years of experience in customer success, account management, project coordination, client services, operations, implementation, or a related field.
- Strong project coordination skills with a proven ability to keep timelines, deliverables, and commitments on track.
- Experience working with project management and collaboration platforms such as ClickUp, Asana, Monday.com, Trello, or similar tools.
Nice to have
- Member Success Coordinator
- Sundae is on a mission to help homeowners achieve the best possible outcome when selling a house that needs repairs or updates.
- For too long, homeowners facing difficult selling situations have had limited options and insufficient transparency.
- Sundae is changing that by combining technology, data, marketing, and operational expertise to connect motivated sellers with experienced local real estate entrepreneurs who can provide solutions tailored to their needs.
- Our team combines deep expertise across real estate, marketing, technology, and operations.
- We're seeking a highly organized, service-oriented Member Success Coordinator to help guide members through onboarding, launch, and ongoing engagement with the Sundae platform.
- As one of the first points of contact following a member's decision to join Sundae, you'll play a critical role in shaping the member experience from onboarding through renewal.
- You'll be responsible for keeping dozens of moving pieces on track while serving as a trusted resource and advocate for members as they grow their businesses with Sundae.
Compensation
- The expected base salary range for this role is $80,000-$95,000, plus participation in Sundae's performance-based bonus program.
Benefits
- Competitive compensation, equity opportunity, comprehensive benefits, and generous PTO.
Company info
- Be part of a mission-driven company helping homeowners achieve the best possible outcome when selling a home that needs repairs or updates.
This listing is sourced directly from sundae's careers page and normalized into a canonical job model.