Suvoda
Associate Global Study Coordinator
Conshohocken, Pennsylvania
Sponsorship not specifiedDetected 2 days ago
AuditingClinical TrialsCommunicationAdaptabilityOrganizational Skills
About the role
- Supporting clinical trials means supporting unique experiments that are inherently complex, high-stakes, and dynamic.
- The Study Management group serves as the operational backbone of clinical trial delivery, owning the full lifecycle of assigned studies from onboarding through closeout.
- Suvoda will never request personal information such as your bank account number, credit card number, drivers license or social security number - or request payment from you - during the job application or interview process.
Responsibilities
- Support additional administrative and operational needs as assigned, which may include tracking participant transfers between studies, preparing expense-tracking materials, and coordinating region-specific documentation requirements
- Create and maintain study playbooks that internal stakeholders use to stay aligned on study details, requirements, and expectations
- Serve as the customer-facing point of contact for a subset of studies requiring dedicated regional support, including coordinator onboarding and exception management for those studies
- The Concierge team operates at the intersection of clinical trial operations and participant support, delivering travel and payment services across both the Concierge and Site Driven delivery models.
Requirements
- 1-3 years of post-graduate experience, including internships or entry-level project or study coordination work;
- Proficiency with common business and reporting software
- ability to quickly learn internal systems and platforms;
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- If you are based in California, we encourage you to read this important information for California residents linked here.
- Bachelor's degree in Business, Healthcare Administration, Health Policy, or a related field preferred; equivalent experience considered;
- Proficiency with common business and reporting software; ability to quickly learn internal systems and platforms;
- Strong written and oral communication skills, with good judgment about when and how to escalate customer- or participant-facing issues;
- High attention to detail, especially when auditing data or documentation for accuracy;
- Strong organizational skills; able to manage multiple recurring tasks and deadlines across a portfolio of studies;
- Discretion in handling sensitive information;
- Capable of working independently following training, with clearly defined escalation path to senior study management position;
- Comfortable operating across a range of digital tools - including Microsoft 365 and emerging AI-assisted technologies - with the adaptability to pick up new systems quickly;
- Strong interpersonal instincts - able to build trust with customers and participants alike, and to bring a human touch to what is often a sensitive, high-stakes experience.
Nice to have
- equivalent experience considered;
Company info
- Suvoda is a global clinical trial technology company shaping digital experiences that enable clinical trial sponsor and site professionals to take full command over the inherent logistical complexity behind mission-critical and time-sensitive patient interactions in life-sustaining studies for therapeutic areas such as oncology, central nervous system, and rare disease.
- It is imperative that Suvoda staff working with clients, end-users, or the systems that client and end-users interact with understand the clinical trial industry, regulations, Suvoda's software products and processes, and especially the specificities of the unique trial in question before taking any actions they may alter the data of the system in question.
Visa & Work Authorization
- Suvoda is a global clinical trial technology company shaping digital experiences that enable clinical trial sponsor and site professionals to take full command over the inherent logistical complexity behind mission-criti
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