CareATC
Senior Support Analyst
Tulsa, OK · Senior · Full-time
Sponsorship not specifiedDetected 1 day ago
iOSAndroidCybersecurityNetwork SecurityCustomer SupportVoIPEHR/EMRCommunicationProblem SolvingMentoring
About the role
- Our technology team plays a critical role in making that care possible.
- This is a full-time onsite position based in Tulsa, Oklahoma.
- If you're an experienced IT professional who enjoys solving complex technical challenges, leading projects, and making a meaningful impact through technology, we'd love to hear from you.
Responsibilities
- Provide advanced technical support for desktops, printers, phones, networks, ISP connectivity, and business applications
- Support Windows, macOS, iOS, and Android users while troubleshooting complex technical issues
- Monitor system alerts, respond to high-priority incidents, and maintain technical documentation and knowledge base articles
- Mentor and train Support Analyst I and II team members
- Drive continuous process improvements while maintaining CareATC technology and cybersecurity standards
- Provide audiovisual production support and assist with additional infrastructure initiatives as needed
- Five or more years of desktop, infrastructure, or technical support experience
- Opportunity to lead enterprise technology projects
Requirements
- Strong knowledge of Windows operating systems, desktop hardware, networking, printers, and office technology
- Working knowledge of network security and IP/SIP voice technologies
- Experience leading technical projects and mentoring team members
- Self-motivated with the ability to prioritize multiple projects in a fast-paced environment
Benefits
- Comprehensive benefits package including Medical, Dental, Vision, 401(k), PTO, Disability, and Life Insurance
- Generous Paid Time Off and paid holidays
- Additional hours may occasionally be required during health center implementations or special projects.
- Bachelor's degree in MIS or a related field, technical certification, or an equivalent combination of education and experience
- Healthcare IT support experience preferred
- Lead technology deployment projects for new CareATC health center openings, including planning, staging, configuring, documenting, shipping, and onsite installation of equipment
- Refresh technology infrastructure at existing health center locations
Company info
- Partner with internal departments, vendors, and customers to resolve technical challenges
- What We're Looking For
Apply directly at CareATC →Create a free account for alerts like thisView CareATC immigration profile
This listing is sourced directly from CareATC's careers page and normalized into a canonical job model.