Loop
Customer Operations Associate I
Chicago, IL · Junior
Sponsorship not specified$60k-$65kDetected 26 days ago
Account ManagementSupply ChainLogisticsCustomer SuccessCustomer SupportCommunicationProblem Solving
About the role
- As a Customer Operations Associate I, you will be responsible for managing the end to end operational process for our customers.
- The Customer Operations Associate is directly responsible for driving automation, optimizing invoice management and enabling actionable data for our clients that is critical to their business.
- You will play a key role in identifying opportunities and ways to improve our products to enhance customer experience and stickiness, working alongside Customer Success Managers, Product and Engineering.
Responsibilities
- Partner cross functionally with Customer Success, Engineering and Product to provide critical feedback on the audit process and make suggested improvements
- Partner with Customer Success Managers to ensure client satisfaction and retention
- Today, Loop serves >20% of the Fortune 100, manages over $30B in supply chain spend, and helps its clients save hundreds of millions of dollars each year.
Nice to have
- previous experience in operations, customer service or account management in the logistics/transportation industry is nice to have
- Desire to learn new skills
Compensation
- The base pay range for this role is $60,000 to $65,000 annually.
- This range reflects the base pay that Loop reasonably expects to pay for the position at the time of hire.
- Actual compensation will depend on job-related factors, including experience, skills, qualifications, location, and business needs.
- In addition to base salary, this role may be eligible for equity.
Benefits
- We recently closed a $95M Series C and are backed by leading investors including Valor Equity Partners, Founders Fund, 8VC, Index Ventures, J.P. Morgan, and more than 50 industry-leading angel investors.
Company info
- Support customers through managing disputes, claims, and other exceptions related to billing and payment transactions
- Our team brings deep expertise from Uber, Google, Microsoft, Meta, Amazon, Flexport, C3 AI, VMware, Box, UPS, and C.H. Robinson and we're looking for builders who want to help shape what comes next.
Equal opportunity
- Loop is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
- #LI-LOOP
- Loop is an equal opportunity employer.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
This listing is sourced directly from Loop's careers page and normalized into a canonical job model.