TouchCare
Senior Client Success Manager
Stamford, CT · Senior
Sponsorship not specified$70k-$90kDetected 9 days ago
Project ManagementCRMAccount ManagementExcelLeadershipCommunicationCollaborationProblem SolvingMicrosoft Office
About the role
- Reporting to the Client Relations Manager, the Account Manager (Tier 4) is responsible for managing a portfolio of clients across the United States, supporting them throughout the full client lifecycle - from onboarding and implementation through renewal.
- This role is highly client-facing and requires strong project management, communication, and organizational skills.
Responsibilities
- Serve as the primary point of contact for assigned clients, building strong relationships with HR partners and key decision-makers
- Lead and manage the full client implementation process, including timelines, internal coordination, and service launch readiness
- Identify opportunities to introduce additional TouchCare solutions, adjust pricing where appropriate, and support upsell initiatives, ensuring timely communication and resolution in partnership with internal teams reporting, including engagement metrics and program performance insights
- Maintain accurate and consistent client communication and documentation
Requirements
- Experience managing multiple clients or accounts simultaneously in a fast-paced environment
- Intermediate Excel skills (required)
- Proficiency with tools such as Zoom, Microsoft Office Suite, and CRM systems
- 2-5 years of account management or client-facing experience in healthcare, health tech, insurance, or a related field
- Strong understanding of health insurance and employee benefits
- Proven ability to manage projects, timelines, and competing priorities
- Excellent written and verbal communication skills, with strong presentation abilities
- Strong problem-solving skills and attention to detail
- Ability to build relationships with clients and internal teams
- Willingness to travel as needed
- Clients feel supported, informed, and confident in their partnership with TouchCare
- Implementations are smooth, organized, and on time
Nice to have
- Experience supporting Open Enrollment or high-volume periods preferred
- Bachelor's degree preferred
Compensation
- The salary range for this role is $70,000-$90,000, based on experience, skills, qualifications, and alignment with the scope of the role.
- Manage and support the annual Open Enrollment process (when applicable), including TouchCare product support planning, communication, and TouchCare service onsite support as needed
Benefits
- TouchCare offers a competitive benefits package, including medical, dental, vision, paid time off, parental leave, and other company-sponsored benefits.
- Support ongoing client engagement throughout the year, including education, utilization strategies, and program optimization
Company info
- This role is based at our Stamford, CT headquarters and is expected to be onsite 5 days per week.
- TouchCare is an Equal Opportunity Employer.
- We are committed to building a diverse and inclusive workplace and consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.
Equal opportunity
- Equal Opportunity Employer.
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This listing is sourced directly from TouchCare's careers page and normalized into a canonical job model.