Innergy1
Onboarding Specialist
Austin, TX, United States
Sponsorship not specifiedDetected 8 days ago
AccessibilityERPOnboardingCommunicationCollaborationProblem SolvingAdaptability
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- What truly sets INNERGY apart is our people.
- In this role, you will guide clients through our structured onboarding process, ensuring they adopt INNERGY effectively and achieve measurable business value early in their journey.
- Accessibility & Work Environment INNERGY is committed to fostering an inclusive and accessible workplace.
Responsibilities
- Client Onboarding: Manage the onboarding process for new clients by setting clear expectations, defining milestones, and tracking progress against onboarding goals.
- Communication: Maintain clear, consistent communication with clients, providing regular updates and documenting all interactions for cross-team visibility.
- Problem Solving: Identify and address challenges such as limited client engagement or resistance to change. Develop strategies to overcome these obstacles and keep onboarding on track.
- Ability to analyze data and use insights to manage progress and risks.
- We support reasonable adjustments for individuals with disabilities in accordance with applicable laws.
- INNERGY is transforming the woodworking industry with purpose built, cloud based ERP software designed exclusively for custom manufacturers.
- Our platform helps businesses operate smarter, faster, and more efficiently while seamlessly connecting design, production, and delivery for teams creating architectural millwork, cabinetry, and casework.
- We value collaboration, creativity, and ownership, and we are intentional about building not only powerful products, but also a culture where people feel supported, heard, and inspired to do their best work.
- With strong momentum and the recent acquisition of Microvellum, a trusted leader in design to manufacturing solutions for the woodworking industry, INNERGY is entering an exciting new phase of growth.
Benefits
- This combination expands our capabilities, deepens our industry impact, and accelerates our vision of delivering a truly connected, end to end platform for custom manufacturers.
- Education & Enablement: Support client education by integrating learning opportunities into onboarding and collaborating with the Content Creation team to prioritize and request the training resources clients need most.
- Process Monitoring: Use data and progress tracking to monitor client health during onboarding, identifying and addressing potential challenges early.
- We prioritize employee wellbeing, flexibility, and a safe, supportive work environment across all regions.
Company info
- We are committed to creating a workplace free from discrimination and harassment.
- Due to current regulatory requirements, we are only able to consider candidates residing in certain U.S. states.
- Founded in 2016, we are a globally distributed team of 200 plus professionals united by deep software expertise and a shared passion for solving meaningful, real world problems.
Equal opportunity
- INNERGY is an Equal Opportunity Employer that values diversity at every level of the organization.
- All qualified applicants will be considered without regard to race, color, religion, sex, age, sexual orientation, pregnancy, gender identity or expression, national origin, disability, veteran status, or any other protected characteristic under applicable law.
- Location Eligibility Notice
- This is a U.S.-based remote role.
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