Astreya
IT Support Specialist II
New York, NY · Mid · Contract
Sponsorship not specified$19k-$30kDetected 23 days ago
JiraConfluenceSalesforceCustomer SupportVoIPResearchProblem Solving
About the role
- The IT Support Analysts will help in resolving a variety of technical problems. As a member of our IT team you will be responsible for keeping our client's employees productive and secure by providing world class technology support.
- - Works on assignments that are moderately difficult, requiring judgment in resolving issues
Responsibilities
- Install, upgrade, and support all company desktops/laptops, printers, and other end-user tech in a primarily Apple environment.
- Configure and manage AV and video conference technology such as Zoom, Chrome Signage, and Envoy, including setup for company all-hands meetings.
- Set up, track, and manage all assigned issues in Jira Service Desk.
- Manage and troubleshoot the VOIP telephone system.
- Maintain a well-organized inventory and storage system for all IT hardware and software assets.
- Escalate complex technical problems to higher-level support teams as necessary.
- The IT Support Analysts will help in resolving a variety of technical problems.
- As a member of our IT team you will be responsible for keeping our client's employees productive and secure by providing world class technology support.
Requirements
- Associate's degree (A.A) or equivalent from two-year college or technical school and 3 to 5 years' related experience and/or training
Nice to have
- Salesforce administration experience
- Knowledge of various operating systems and databases
- Knowledge of various programming languages
- Physical Demand &
- Physical Demand & Work Environment:
- Must have the ability to perform office-related tasks which may include prolonged sitting or standing
- Must have the ability to move from place to place within an office environment
- Must be able to use a computer
Skills
- G-suite Administration experience
- Simple MDM Experience
- Experience supporting Slack
- Experience supporting and using Okta in an enterprise environment
- Experience supporting Zoom + Zoom/conference rooms
- Atlassian (JIRA/Confluence) experience
- Experience with documentation of repeatable processes
- Familiarity with desktop and server operating systems
- Ability to conduct research into a wide range of computing issues as required
- Ability to present ideas in a user-friendly manner
- Analytical and problem solving abilities
- Exceptional customer service orientation
Compensation
- $19.22 - $30.35 USD (Hourly)
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position.
Benefits
- Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
- Dental provided through UHC
- Nationwide Vision provided by UHC
- Flexible Spending Account for Health & Dependent Care
- Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
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This listing is sourced directly from Astreya's careers page and normalized into a canonical job model.