Southwest Airlines
Customer Service Agent - SJC (Part-Time)
San Jose, California, United States of America · Part-time
Work authorization required$40k-$50kDetected 5 days ago
Customer SupportLeadership
Stay score
odds of building a lasting career here
27Risky
Cap-exempt (no lottery)0
Sponsors this role42
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 21 green-card filings in this occupation, 100% were for a worker who already held the job.
Green-card intent detected
Southwest Airlines Co. obtained a prevailing wage determination for Software Developers in Dallas, TEXAS on 2026-06-10. No matching green-card filing appears in our data yet. The determination expires in 1 day (2026-09-07), and a green-card filing must follow before then or the employer starts over.
Green-card follow-through: 55%
Of 20 labor certifications old enough to have been used, 9 expired without the employer filing the next step. Median time from filing to decision: 519 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
Community outcomes
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About the role
- (1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of California.
- and not selected for the Customer Service Agent position at SJC within the last 12 months.***
Responsibilities
- May perform other job duties as directed by Employee's Leaders
Requirements
- Must be able to obtain a SIDA badge and meet all local airport requirements
- May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights
- Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces
- Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to comply with Company attendance standards as described in established guidelines
- Foreign language skills are desirable, but not required
- Completes forms and reports as required by the Company
- Writes irregularity and complaint reports as required
Compensation
- Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***
Benefits
- Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution up to 10% of your eligible earnings**
- Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan-when Southwest profits, you profit***
- Competitive health insurance for you and your eligible dependents
- Southwest offers health plan coverage options that start from the first day of employment.
- You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
- Benefits you'll love:
Company info
- Ground Operations
- Our Company Promise
- We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth.
- Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines.
- Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
- Want to be the friendly face that welcomes Customers to Southwest?
- As a Customer Service Agent at Southwest, you'll work at the ticket counter, gate area, and baggage service office to help Customers check in, answer questions, and make sure their travel goes smoothly.
- You'll be one of the first Southwest Employees our Customers meet, and you'll help set the tone for a great trip.
- The pay amount doesn't guarantee employment for any particular period. **401(k) Company match contributions are subject to the plan's vesting schedule.
- Provides friendly service to and maintains positive relationships with all internal and external Customers
- include greeting and handling Customers in a polite and friendly manner.
- Deals with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the Company
- Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal
- This role is part of a Collective Bargaining Agreement (CBA), which means pay, schedules, and other job details are set through an agreement with the labor union.
Visa & Work Authorization
- U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
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This listing is sourced directly from Southwest Airlines's careers page and normalized into a canonical job model.