Lucidsoftware
Customer Operations Intern - Part-time Fall 2026
Raleigh, NC · Intern · Internship
Sponsorship not specifiedDetected 8 days ago
Data AnalysisResearchCommunicationCollaborationProblem SolvingMentoring
About the role
- Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus.
- We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego.
- We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.
Responsibilities
- Manage technical issues by investigating and troubleshooting problems, escalating user issues, managing issue workflows and proactively identifying consumer needs
- Develop and maintain technical product expertise and work closely with other support and product/engineering team members to resolve user issues
- Identify and monitor key user operational metrics to help drive improvements to our product and support offerings
- Collaborate with Engineering, Product Management, Marketing, and other cross-functional peers on specific user-impacting issues and bugs.
- Develop a deep understanding of changing product offerings and account types and implement these changes into our billing processes
- Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality.
- Our customers include Google, GE, and NBC Universal, and we partner with leaders such as Google, Atlassian, and Microsoft.
- We're an operational team that uses both direct support interactions as well as scalable solutions to engage with our global consumers.
Requirements
- Currently pursuing a Bachelor's degree with a strong academic performance.
- Ability to translate complex technical ideas into simple, easy to understand content
- Ability to work independently, cross-functionally, and on multiple initiatives at the same time with a proven record of driving results
Nice to have
- Experience troubleshooting technical issues
- Experience in content creation
- Basic data analytics or statistical skills
- Teaching or mentoring experience
- This internship is part-time in the fall.
Benefits
- Lucid Software's Customer Operations team helps the countless users who rely on Lucid understand how to use our product, and we use the incoming user data to improve the health of these products.
- Assist in writing clear Help Center and user education content
Company info
- Communicate and follow up effectively with customers in a clear and timely manner
- At Lucid, we value diverse perspectives and are dedicated to creating an environment and culture that is respectful and inclusive for everyone.
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This listing is sourced directly from Lucidsoftware's careers page and normalized into a canonical job model.