Union College
Service Desk Analyst
Union College, Schenectady, NY · Full-time
Work authorization requiredDetected 25 days ago
LinuxIncident ResponseCustomer SupportCommunicationCollaborationMentoring
About the role
- Service Desk Analyst Pay Status and Classification: Exempt, Regular full-time, In-Person.
- This position is not eligible for relocation assistance or visa sponsorship.
Responsibilities
- Service Desk Support and Incident Response
Requirements
- Bachelor's degree in a related field, or an Associate's degree combined with relevant professional experience.
- Strong organizational, planning, and time-management skills with the ability to prioritize work effectively.
- Excellent verbal and written communication skills, with the ability to support users with varying levels of technical proficiency.
- E-Verify Participation: Union College participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.
- Demonstrated knowledge of common operating systems, desktop applications, telecoms support, printer support and peripheral devices.
- Experience using service desk or ticketing systems to document, track, and resolve technical issues.
- Proven ability to contribute positively to a collaborative, team-oriented work environment that supports institutional priorities and service excellence.
- Ability to support, contribute to, and strengthen a vibrant, culturally diverse, and inclusive learning community of students, alumni, faculty, and fellow colleagues.
Nice to have
- Winter Recess Break in Addition to Paid Holidays (in accordance with policy)
- Minimum of two years of experience providing technical support in mixed computing environments, including Windows and macOS
- familiarity with Linux preferred.
- We know some job seekers may not apply for career opportunities unless they meet every qualification in the position description including the preferred qualifications.
- We encourage you to apply, even if you don't believe you meet every one of our preferred qualifications.
Skills
- Duties include analyzing various system components within a complex operating system and application environment.
- Service Desk Analyst
Compensation
- The annual salary range for this position is $60,000-$62,000.
- Except for roles with a set rate of pay, the wage/salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training.
- The stated hiring rate/range represents the College's good faith and reasonable estimate of the rate/range of possible compensation at the time of posting.
- Salary Continuation Program in the event of Disability
Benefits
- Free On-Campus Fitness Facility Access and Discounts for On-Campus Wellness Programs
- Pre and Post Tax participation in a 403(b) Retirement Plan
- Salary Continuation Program in the event of Disability
- Tuition Exchange
- We offer exceptional benefits including:
- Generous Vacation, Sick, and Personal Time
- Healthcare: Medical (PPO & HDHP), Dental, and Vision Insurance (Flexible Spending and Dependent Care Accounts)
- Background Checks: In accordance with our background check policy, finalists for hire will undergo a background check that includes education, employment, and criminal convictions.
- In accordance with our background check policy, finalists for hire will undergo a background check that includes education, employment, and criminal convictions.
Visa & Work Authorization
- This position is not eligible for relocation assistance or visa sponsorship.
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This listing is sourced directly from Union College's careers page and normalized into a canonical job model.