Motive

Senior Manager, Collections

Hybrid - San Francisco, California · Senior

Work authorization required$154k-$211kDetected 68 days ago

AccountingForecastingLogisticsERPLeadershipAccounts Payable

About the role

This is a high-impact leadership role at the intersection of cash flow, customer experience, and operational scale.
You will shape how Motive collects from our high-volume accounts utilizing AI and automation, while also ensuring our most strategic Enterprise and Strategic accounts are managed with a sophisticated balance of diplomacy and financial rigor.
Strong preference for candidate to be located within the San Francisco Bay area.*

Own the strategy and roadmap for collections automation and dunning workflows, including AI-enabled capabilities, with a focus on high-volume credit card-based portfolios where low-touch, scalable recovery is essential.
Lead collections strategy across international markets, including Mexico, Canada, and the UK/EU, ensuring local nuances are reflected in execution while maintaining consistency in performance and controls.
Partner with Revenue Accounting on close processes related to bad debt reviews, reserves, write-offs, cash payments, and cash application, while driving strategies that improve cash collections, reduce DSO, and mitigate bad debt risk.
Use data to identify trends, risks, and opportunities, and lead improvements across systems, workflows, reporting, controls, and cross-functional execution.
Reporting to the Director of Finance Operations, you will partner closely with Revenue Accounting, Billing, Order Management, and Account teams to design new SOPs, minimize DSO, and protect our cashflow.
Experience using automation and AI to improve workflow design, prioritization, and collections outcomes.

10+ years of experience in Collections, Accounts Receivable, or Finance Operations, including 7+ years of people management experience leading large teams and developing managers.
Strong understanding of accounting close processes, particularly bad debt reviews, reserve considerations, and write-offs.
Experience with international collections across markets such as Mexico, Canada, and the UK/EU.
Bachelor's degree in Finance, Accounting, Business, or a related field.
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations.

Your compensation may be based on several factors, including education, work experience, and certifications.
For certain roles, total compensation may include restricted stock units.
The compensation range for this position will depend on where you reside.
For this role, the compensation range is:
$154,000 - $211,000 USD

Serve as a senior collections leader for Enterprise and Strategic accounts, balancing strong customer partnership with a disciplined approach to Motive's contractual obligations and long-term account health.
Maintain clear visibility into account health, invoice status, portfolio performance, and collections forecasts, and turn those insights into actions and updates for leadership.
Experience managing day-to-day portfolio health, including account health, invoice status, collections forecasting, and timely cash application.
Learn more about our benefits by visiting Motive Perks & Benefits.

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
Motive serves nearly 100,000 customers - from Fortune 500 enterprises to small businesses - across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Visit gomotive.com to learn more.
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable.
For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system.
Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
Lead the overall collections strategy for Motive across a global team of roughly 70 collectors, primarily based in Pakistan, and build a high-performing organization with strong accountability, operating rhythms, and leadership development.

We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

This listing is sourced directly from Motive's careers page and normalized into a canonical job model.