Agilent Technologies
Field Service Engineer
US-CO-Remote Location-Denver/Boulder/Frederick Area · Mid · Full-time
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About the role
- Then check out our Liquid Explosive Detectors, Bottle Liquid Scanners | Agilent.
- We are seeking a dedicated Field Service Engineer to be responsible for supporting our security and detection customers through on-site activities such as installation, implementation, maintenance, and repair of systems.
- This may include hardware, software, and networking products as well as operating systems.
Responsibilities
- Deliver (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software
- Serve as an internal resource on technical issues and manage product escalations
Requirements
- Bachelor's or Master's Degree in physical science or engineering or similar/ equivalent experience
- 4+ years experience in a similar role, as a service technician, process engineer or in a customer-facing field position
- Must be able to obtain and hold security clearance to gain access to customer sites
- Must have a valid passport to gain access to government sites
- Must be able to travel up to 75% overnight
- Strong attention to detail and processes, ensuring compliance with Agilent's Quality standards, ability to handle customer expectations, and balance customer requirements with business needs.
Skills
- Excellent written and verbal communication skills, and the ability to coordinate and prioritize efficiently.
Compensation
- The full-time equivalent pay range for this position is $43.12 - $67.37/hr plus eligibility for bonus, stock and benefits.
- During the hiring process, a recruiter can share more about the specific pay range for a preferred location.
Benefits
- In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.
- Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
- Pay and benefit information by country are available at: https://careers.agilent.com/locations
Company info
- You will spend 4-5 days per week in the field visiting customers.
- As this role will cover our aviation and airport customers.
- If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030.
- You will spend 4-5 days per week in the field visiting customers. As this role will cover our aviation and airport customers.
- Ensure customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
- Proactively respond to potential equipment or software issues to prevent unplanned interruption of customers' business
- Collaborate with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers
- May deliver internal technical training and maintenance seminars and workshops for field engineers or customers
- Apart from these more technical skills, we are also looking for:
- May calibrate equipment on-site for large volume customers
- A strong drive to learn and expand your skills, enjoy working remotely, whilst engaging and visiting customers on-site,
Visa & Work Authorization
- Must be able to obtain and hold security clearance to gain access to customer sites
This listing is sourced directly from Agilent Technologies's careers page and normalized into a canonical job model.