GenLogs
Customer Success Manager (Logistics)
Remote (United States)
Sponsorship not specifiedDetected 119 days ago
Computer VisionAccount ManagementBusiness DevelopmentLogisticsCustomer SuccessCustomer Support
About the role
- By operating at the intersection of edge sensing, computer vision, AI-driven analytics, and large-scale field deployment, GenLogs is transforming how transportation data is captured, secured, and commercialized.
- We work directly with brokers, carriers, shippers, insurance companies, and ports to define problems, scope operational deployments, and scale high-impact programs.
- ABOUT THE JOB The primary focus of the Customer Success Manager role is to provide world-class customer experience for our install base.
Responsibilities
- Training and enablement: Develop and execute customer success playbooks and resources to drive customer adoption.
- Expansion and renewal: Develop an upsell and renewal strategy based on usage data, stakeholder feedback, and customer goals.
- Partner closely with Sales for largest upsell opportunities.
- Manage customer book of around $3 million ARR within the logistics service provider (LSP) vertical
- Develop and execute customer success playbooks and resources to drive customer adoption.
- Develop an upsell and renewal strategy based on usage data, stakeholder feedback, and customer goals.
- collaborate with
- GenLogs is a hardware, software, and data company building the next generation of Truck Intelligence™.
- Our mission is to build unbreakable supply chains in order to make our world safer and stronger.
- Business Development, Sales, Pre-Sales, Customer Support, Partnerships, Channel, and Marketing We are responsible for all post-sale activities of the customer base, including account management, expansion, and renewal.
Company info
- Onboard new customers and guide them through product setup, training, and initial usage to ensure successful implementation.
- Conduct regular stakeholder check-ins and business reviews with customers to assess progress, gather feedback, and discuss future goals.
- LSP Account Management: Manage customer book of around $3 million ARR within the logistics service provider (LSP) vertical Implementation and activation: Onboard new customers and guide them through product setup, training, and initial usage to ensure successful implementation.
- QBRs and strategic alignment: Conduct regular stakeholder check-ins and business reviews with customers to assess progress, gather feedback, and discuss future goals.
- Through a nationwide network of sensors, we help our customers source carriers, eliminate fraud and theft, and provide real-time visibility on every truck in America.
- You will act as the primary point of contact for your customers, understand each customer's unique needs, and ensure they succeed.
- Serve as the liaison between customers and internal teams, such as Product, Engineering, and Data teams QUALIFICATIONS Roll-up-your-sleeves attitude-you thrive in ambiguity and can execute as well as strategize.
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This listing is sourced directly from GenLogs's careers page and normalized into a canonical job model.