Envision Technology Advisors

Ground Control Support Technician

Pawtucket, RI

Sponsorship not specifiedDetected 20 days ago

iOSQuickBooksCustomer SupportFirewallProblem Solving

About the role

Ground Control is where curiosity, calm, and problem-solving collide.
You'll be on the front lines answering questions, untangling issues, and making sure our clients and teammates feel supported, informed, and taken care of.
Balancing responsiveness with thoughtfulness, and bringing clarity to moments of confusion, you'll play a key role in delivering the high-touch, trust driven experience Envision is known for.

Deploy and support a mix of the above technologies for our clients.
Participate in technical sessions with clients to discover requirements and develop solutions.
Mentor and develop new team members as they come onboard.
2+ years providing help desk or hands-on technical support.

Maintain technical certifications as required.
s You must be an excellent communicator and have unparalleled customer service skills.
2+ years' experience with registry cleaners, virus and spyware removal, email troubleshooting, printing troubleshooting, patching, and other common PC issue resolutions.
Must be able to show examples / demonstrate that you genuinely understand the nature of good customer service Desired Technical and Work Experience Experience with Sonicwall or other similar Firewalls.
Experience with MS server operating systems.
Experience with Mac OS, iOS, and Android.
Experience with Virtualization.
Experience with common backup applications (Symantec, Mozy, Veeam).
Experience with switching and routing.
Qualification s You must be an excellent communicator and have unparalleled customer service skills.

With innovation at the core of all we do, we've assembled talent from around the globe to deliver on our vision for what the modern workplace can be.

Envision Technology Advisors, LLC is a team of dedicated, innovative professionals with a wealth of experience and skills.
With a global client base and diverse set of services, we're delivering so much more than any "MSP" or "Consultancy" could ever offer.
We are leaders, and are a model for what the IT Industry is only just now beginning to recognize as a "Technology Success Partner" (TSP).
Our singular goal is to collaborate with our clients to help them become Future Ready: Resilient, Agile, and Competitive.
Provide technical training and prepare network documentation for customers as needed.

This listing is sourced directly from Envision Technology Advisors's careers page and normalized into a canonical job model.