Lightfield

Founding CS Engineer

HQ: San Francisco

Sponsorship not specifiedDetected 43 days ago

LLMsAgentic AICRMCustomer SuccessLeadershipWriting

About the role

Own support, end to end
Own the inbound queue across Slack and email, including response time and resolution quality
Build the system that scales it
Stand up the AI support agent and drive deflection up
Drive activation and retention

writing skills, designing automations, wiring our workflows into how they operate.
That changes what support has to be.
Most can't get there.
They bolt AI onto tools built for manual work, and the seams show.
Lightfield starts from the other end.
You're comfortable on a call with a technical founder, and you pick up new tools fast

Meaningful early equity
Health insurance (medical, dental, vision)
3 weeks of PTO
11 paid company holidays + we enjoy a winter holiday break
3 months of paid family leave
Other perks include: commuter and lunch stipend
Build the health score model around a north-star metric that predicts retention and expansion
Deploy automated onboarding for every new customer: in-product education, activation nudges, time-to-value sequences

fast, intelligent, and genuinely helpful.
We are backed by Greylock, Lightspeed, and Coatue, and our founders previously built Tome, a generative AI presentation product used by over 25 million people.
Before Lightfield, our team worked on Llama, Instagram, Facebook Messenger, Pinterest, Google, and Salesforce.
You report to the Head of Customer Success and work with engineering, product, and customers every day.
Build internal tooling for what customers can't self-serve yet. Engineering absorbs it over time, so you build what's needed now

This listing is sourced directly from Lightfield's careers page and normalized into a canonical job model.