AxisCare
RCM Customer Success Manager
Waco, Texas, United States · Full-time
Sponsorship not specifiedDetected 21 days ago
JiraConfluenceHubSpotCRMAccount ManagementBusiness DevelopmentCustomer SuccessZendeskCadenceResearchLeadershipCommunication
About the role
- This role serves as the customer's strategic point of contact from sales handoff through long-term partnership, ensuring a consistent, proactive experience across every stage of the customer lifecycle.
Responsibilities
- Lead the sales-to-success handoff process and ensure continuity throughout the customer journey
- Introduce yourself to the customer during onboarding and maintain a consistent presence throughout
- Lead a post-testing/pre-billing go-live call to define communication cadence, escalation paths, mutual responsibilities, and expectations around early-stage claim delays or adjustments
- Build customer confidence by proactively monitoring accounts, surfacing issues early, and coordinating timely resolution across internal teams
- Manage customer escalations related to billing, onboarding, or product experience, ensuring clear ownership, deadlines, and customer communication throughout
- Own the post-sale relationship for an assigned book of RCM customers, with accountability for satisfaction, retention, and growth
Requirements
- Manual dexterity required to use desktop computer and peripherals
Compensation
- Compensation and Benefits
Benefits
- Quarterly business reviews covering performance against KPIs, account health, and improvement planning
- Track and report on customer health metrics, including retention, satisfaction (CSAT), ticket volume, time to resolution, and leading indicators of churn
Company info
- 401(k) plan with company matching.
- Company will provide laptop and other needed computer equipment.
- Headquartered in Waco, TX, AxisCare has clients in all 50 states as well as 6 other countries We are a fast-growing company seeking high-performing individuals looking for a fast-paced, autonomous working environment.
- We are an Equal Opportunity Employer and comply with ADA regulations as applicable.
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This listing is sourced directly from AxisCare's careers page and normalized into a canonical job model.