Esusu
Customer Success Manager (CA)
Canada - Remote
Sponsorship not specified$110k-$140kDetected 53 days ago
JiraSalesforceAccount ManagementCustomer SuccessLeadershipCommunicationAdaptability
About the role
- Yet 45 million Americans remain "credit invisible," while countless others face denials, evictions, and predatory interest rates regularly.
- Core availability expected during Eastern Time (8AM-5PM EST). - 🫱🏾🫲🏽In person and virtual team get togethers - To connect with your fellow Esusu colleagues.
- Please contact us to request accommodation. © Esusu Inc.
Responsibilities
- Esusu: Building Credit Access for All
- Partner with Account Executives and Account Managers to build growth strategies for your book of business, working collaboratively to secure successful renewals and expansions.
- Develop customized success plans and partner with our internal client management team to accelerate adoption and provide clients with a path to achieve their goals.
- Develop relationships with property managers to understand their business needs and how Esusu provides value in driving key outcomes.
- Adaptability - able to quickly understand business functions, people, processes, and technologies with analytical discipline, draw on experience, and use empathy to develop a point of view for action
- Strategic Thinking - able to translate high-level company strategic growth objectives into discrete and actionable strategic account plans, understands clients needs and develops a roadmap for success
Requirements
- Experience with Jira and Salesforce is preferred
Compensation
- 💵Competitive Salary
- 140,000 annually
Benefits
- As a financial technology and data platform, we're revolutionizing financial health, identity services, and inclusive decision-making for individuals and businesses alike.
- Monitor account health through business reviews and account planning.
- Provide ongoing education on Esusu's suite of services and Financial Literacy topics to property managers and residents.
- 🏦 Comprehensive benefits via Deel (EOR), including public healthcare, pension, employment insurance, and workers' compensation
- 🩺 Private health coverage through Manulife (medical, dental, vision, mental health support, life insurance, AD&D, and long-term disability)
This listing is sourced directly from Esusu's careers page and normalized into a canonical job model.