plugandplaytechcenter

plugandplaytechcenter

IT Intern

Sunnyvale, California · Intern · Internship

Sponsorship not specifiedDetected 21 days ago
Account ManagementCustomer SupportCommunicationProblem SolvingTime ManagementMentoring

About the role

  • Provision and configure Mac and Windows computers, including installing software and preparing devices for new employees.
  • Troubleshoot and resolve hardware and software issues, escalating when needed.
  • Assist with operating system updates, software patches, and routine maintenance.

Responsibilities

  • The IT Intern will support the day-to-day operations of the IT department, including desktop support, workstation provisioning, software installation, account management, AV support, and general troubleshooting.
  • This role is ideal for someone who is interested in gaining hands-on experience in IT operations, user support, systems administration, and workplace technology.
  • The IT Intern will work closely with the IT team to support employees, maintain hardware and software systems, assist with corporate events, and contribute to internal documentation and process improvements.
  • Provide direct technical support to users across the organization, including troubleshooting hardware, software, network connectivity, and data access issues.
  • Assist with AV support for meetings and corporate events, including video conferencing systems, audio systems, digital screens, digital signage, and related equipment.
  • Support IT documentation by creating and updating guides, procedures, and internal knowledge base articles.
  • Provide general support for IT projects and infrastructure improvements as needed.
  • Strong interest in IT support, systems administration, networking, AV, and workplace technology.
  • Willingness to occasionally support events or urgent IT needs outside of standard business hours.

Requirements

  • Currently pursuing a Bachelor's degree in Information Technology, Computer Science, Engineering, or a related technical field.
  • Strong problem-solving skills with the ability to troubleshoot computers, devices, networks, and software issues.
  • Strong time management skills and the ability to prioritize tasks effectively.
  • Ability to work independently while also collaborating with the IT team.

Nice to have

  • Experience with Microsoft 365, Google Workspace, Kandji MDM, Zoom, Mimecast, or similar platforms is a plus.

Skills

  • Skills and Qualifications
  • Excellent written and verbal communication skills.

Company info

  • Plug and Play Tech Center is the world's largest open innovation platform, bringing together startups, investors, and corporations to help shape the future of technology.
  • With 65+ offices worldwide, 550+ corporate partners, and 2,000+ investments, Plug and Play empowers enterprises to accelerate innovation through curated startup engagements, pilot projects, and strategic partnerships.
  • Primary Responsibilities
  • Create, modify, and remove user accounts across various IT platforms.
  • Role Overview
  • Assist with hardware upgrades, equipment setup, and resource optimization.
  • Help with purchasing, tracking, and organizing employee computers, laptops, peripherals, and other IT equipment.
  • Basic understanding of Mac and Windows operating systems.
  • What You'll Gain
  • Hands-on experience supporting a global technology organization.
  • Exposure to IT operations, endpoint management, AV support, account administration, and cloud-based workplace tools.
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This listing is sourced directly from plugandplaytechcenter's careers page and normalized into a canonical job model.