gssi
IT Support Specialist
Nashua, New Hampshire
Sponsorship not specifiedDetected 20 days ago
PythonPowerShellSQLAWSAzureCloud PlatformsLinuxSIEMSalesforceCRMAccount ManagementERPDNSCiscoNetwork MonitoringCommunicationMicrosoft Office
About the role
- Primary Responsibilities: Respond to and resolve service requests for end-user issues, including email (O365), hardware, Microsoft Office, Infor Visual Manufacturing, Windows OS, phone systems, and printing.
- Assist with Active Directory administration, user account management, and O365 synchronization.
- Assist with hardware and software installation, maintenance, troubleshooting, and user training/orientation.
Responsibilities
- Provide user support including hardware and software installation, maintenance, troubleshooting, and training and orientation.
- Support basic server tasks in a Windows/Linux environment (VMware, transitioning to Hyper-V) and contribute to server consolidation and cloud migration projects (AWS/Azure).
- Troubleshoot and support Infor Visual Manufacturing user issues, leveraging its MS SQL Server backend.
- Document technical procedures and maintain a knowledge base for recurring issues to ensure compliance with IT policies and procedures.
- Test and maintain computer programs and systems processes and conduct periodic system reviews to ensure they are running efficiently.
- The IT Support Specialist is responsible for providing primary end-user support for a wide range of technical issues, ensuring operational efficiency for our 90-person organization.
- The Specialist will also provide basic support for our end-users, server environment and assist with IT projects.
Requirements
- Basic knowledge of Active Directory, DNS, DHCP, and VMware or Hyper-V.
- Proficiency with Windows OS, Microsoft Office, and O365.
- Experience with ERP systems like Infor Visual Manufacturing
- Ability to handle sensitive/confidential information with discretion.
Nice to have
- Associate's or Bachelor's Degree in Computer Science, Information Systems, or related field preferred
- Familiarity with Linux (CentOS/Ubuntu) is preferred.
- and CRM environments such as Salesforce is helpful.
- Familiarity with MS SQL Server preferred.
- Familiarity with scripting languages (e.g., PowerShell, Python) is a plus for automating basic tasks.
- Certifications such as CompTIA A+/Network+, Cisco (e.g., CCNA), or Microsoft (e.g., MCSA/MCSE) are a plus but not required.
This listing is sourced directly from gssi's careers page and normalized into a canonical job model.