Energysolutions

Solar Programs, Associate - Consumer Protection (Chicago, IL - US)

Chicago, Illinois, United States · Full-time

Sponsorship not specified$60k-$70kDetected 1 day ago

LLMsCRMCustomer SupportCommunicationMicrosoft Office

About the role

Energy Solutions is seeking a full-time Solar Programs Associate - Consumer Protection, to join our Distributed Energy Resources (DER) Team.
This role is ideal for someone who thrives in a collaborative environment, communicates effectively, and has a strong eye for detail.
Are you a detail-oriented problem solver who enjoys helping people and keeping processes running smoothly?

Review and categorize complaints using defined standards to support tracking and prioritization.
Maintain and update case records in program systems and CRMs, ensuring completeness and accuracy.
Coordinate follow-up actions with stakeholders to support timely case progression.
Validate data entries and correct routine discrepancies to maintain data quality.
We base our candidate selection on one's own skills, knowledge, and experience.
This practice supports our commitment to create a transparent and equitable space where skills, knowledge and experience can truly shine.

A bachelor's degree or a high school degree with a minimum of 2 years of relevant work experience.
Ability to follow established procedures and apply SOPs to routine workflows.
Ability to identify issues and escalate appropriately.
Proficiency with Microsoft Office and CRM or tracking systems.
A one-page cover letter will be required explaining your interest in the company and the role (the use of AI is prohibited in the drafting).
Process and document consumer complaints by following established workflows and recording required case details.

Fluency in Spanish, including verbal and written communication, to assist native Spanish complainants.
Equal Opportunity Employer
Energy Solutions is an affirmative action-equal opportunity employer and prohibits discrimination and harassment of any type.
Energy Solutions conforms to the spirit as well as to the letter of all applicable laws and regulations.
Background Check Information
A drug screen and authorization to work in the U.S. indefinitely are preconditions of employment.
Energy Solutions is an equal opportunity employer.
Reasonable Accommodations

The salary range for this role is $60,000–$70,000/annually with a target compensation of $60,000 - $66,500/annually based on experience and qualifications.

is commensurate with experience and includes a generous retirement package.
Energy Solutions provides an excellent benefits package including medical, dental and vision insurance, other pre-tax contribution plans and an Employee Stock Ownership Plan (ESOP).

Employer
Energy Solutions is an affirmative action-equal opportunity employer and prohibits discrimination and harassment of any type. We afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristics protected by law. Energy Solutions conforms to the spirit as well as to the letter of all applicable laws and regulations.
Office Locations and a Remote Workforce
Energy Solutions operates as a predominantly remote workforce with offices in six different locations. Employees who reside within 40 miles of an office (except New York) will be assigned to that location, though in-office attendance requirements may vary by team. At this time, we are not accepting applications from candidates residing in the following states: Delaware, Kentucky, Mississippi, Montana, Nebraska, and North Dakota.

This listing is sourced directly from Energysolutions's careers page and normalized into a canonical job model.