Cleveland Clinic
Patient Service Specialist
Cleveland Clinic Nevada
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About the role
- Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission.
- You will assist them with everything from scheduling and pre-registration to MyChart enrollment and visit preparations.
- This role is a great steppingstone for others within Customer Service and various departments within Cleveland Clinic.
Responsibilities
- Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
- Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
- Enter and maintain confidential patient information.
- Ability to perform basic math sufficient to process insurance co-pays
- We all have the power to help, heal and change lives - beginning with our own.
- As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home.
Requirements
- High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service
- OR an Associate's Degree and one year of experience
- OR a Bachelor's Degree
- Working knowledge of PC window applications
- Ability to lift and transport up to 25 pounds.
- Follows standard precautions using personal protective equipment as required.
Nice to have
- Ability to type a minimum of 30 words per minute or personal computer keyboard skills
- for the ideal future caregiver include:
Compensation
- You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Benefits
- At Cleveland Clinic Health System, we believe in a better future for healthcare.
- That's the power of the Cleveland Clinic Health System team, and The Power of Every One.
- Cleveland Clinic Nevada specializes in collaborative care, providing the community with ongoing care, clinical research and access to no-cost partner resources and education services.
- Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career at one of the most respected healthcare organizations in the world.
- Knowledge of medical terminology
This listing is sourced directly from Cleveland Clinic's careers page and normalized into a canonical job model.