Kimball Equipment Company
Service Operations Coordinator
Phoenix
Sponsorship not specifiedDetected 27 days ago
ExcelLogisticsERPCustomer SupportCommunicationMicrosoft Office
About the role
- The Service Operations Coordinator is responsible for supporting the service department by managing administrative functions, coordinating service orders, and facilitating communication between customers, technicians, and internal departments.
- This role plays a key part in delivering a high-quality service experience to our customers through prompt, professional, and accurate communication and documentation.
Responsibilities
- Collaborate with the service team, parts department, and Service Manager/General Manager to ensure timely completion of jobs.
- Maintain accurate records of labor hours, parts usage, and service reports.
- Support the Management group with reporting, scheduling, and departmental goals.
- Maintain a customer-focused approach, handling issues with urgency, empathy, and attention to detail.
Requirements
- 2+ years of administrative or customer service experience, preferably in a service, automotive, agricultural or heavy equipment industry.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Ability to multitask and prioritize in a fast-paced, team-oriented environment.
- Must be able to sit, stand, and use a computer for extended periods.
- Strong customer service skills with a professional and courteous demeanor.
- Excellent written and verbal communication abilities.
- High attention to detail and strong organizational skills.
- Working Conditions:
- Office environment with periodic exposure to the shop or yard.
- Frequent communication via phone and email with customers and technicians.
Nice to have
- High school diploma or equivalent required
- associate degree preferred.
- Familiarity with ERP systems or service management software is a plus.
- Knowledge of heavy equipment, parts, or technical services is preferred.
Company info
- Kimball Equipment Company
- Established in 1946, we are a third-generation family-owned business with 13 locations across the western United States.
- We pride ourselves on our commitment to excellence, customer service, and our core values.
- Kimball Equipment Company is a leading provider of heavy equipment, parts, and services for the aggregate and mining industry.
- Position Summary:
- Communicate with customers regarding service status updates, job estimates, scheduling, and follow-ups.
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This listing is sourced directly from Kimball Equipment Company's careers page and normalized into a canonical job model.