Ribbon AI

Customer Success Manager

Toronto

Sponsorship not specifiedDetected 5 days ago

Account ManagementCustomer SuccessOrganizational Skills

About the role

As Ribbon's Customer Success Manager, you'll help HR and Talent teams successfully launch, adopt, and grow with Ribbon.
Our always-on, voice-AI interviewer screens candidates in minutes, surfaces the best fits automatically, and frees recruiters to spend time where it counts.
WHY RIBBON - Competitive salary + meaningful equity.

Own the full post-sale customer journey, from onboarding and launch through adoption, renewal, and expansion.
Partner closely with Sales, Product, and internal teams to support renewals, share customer insights, and improve the overall customer experience.
Is highly organized and able to manage multiple accounts, projects, timelines, risks, and follow-ups without dropping the ball.
Is proactive, commercially minded, and motivated to drive renewals, expansion, retention, and long-term customer value.
Own the customer journey after the sale.
Help customers successfully implement Ribbon by understanding their hiring goals, workflows, team structure, and success metrics.
Drive product adoption through training, best practices, regular check-ins, and clear plans that help customers get measurable value.
Builds strong, trusted relationships with customers and understands how to support both executives and day-to-day users.

Competitive salary + meaningful equity. We want you thinking like an owner because you are one.
Annual international offsite. Each year, we take our team on an exciting journey to a different international destination. It's more than just travel, it's an investment in alignment and collaboration.

Monitor account health, usage, feedback, and customer sentiment to proactively identify risks, resolve issues, and uncover growth opportunities.
Competitive salary + meaningful equity.
Health & wellness stipend.
A flexible hybrid work environment.

If you're a match, our team will reach out fast for next steps.
We can't wait to see how you'll help our customers hire faster, smarter, and better with Ribbon.
You'll be the main point of contact for customers after they sign, helping them get onboarded, drive adoption across their teams, and achieve measurable hiring outcomes: faster screening, stronger shortlists, improved recruiter productivity, and better candidate experiences.
This is a hands-on role for someone who loves building relationships, solving problems, and helping customers get real value from software.
Your mind and body are part of the product.

This listing is sourced directly from Ribbon AI's careers page and normalized into a canonical job model.