Listenlabs
Engagement Manager
New York, NY
Sponsorship not specified$132k-$180kDetected 14 days ago
Customer SuccessResearchCommunication
About the role
- TL;DR: We're hiring an Engagement Manager to help companies make full use of our AI-powered research platform. If you love building relationships, driving adoption, and making customers successful, let's talk.
- Listen Labs is an AI-powered research platform that helps teams uncover insights from customer interviews in hours — not months. We help customers analyze conversations, surface themes, and make faster, smarter product decisions.
Responsibilities
- Own the customer journey post-sale, managing onboarding, adoption, retention, and growth.
- Partner with sales to identify expansion and renewal opportunities.
- Provide proactive guidance and support to maximize customer value.
- Collect customer feedback and collaborate closely with product and engineering teams to shape our roadmap.
- Develop and refine customer success playbooks as we scale.
- Strong relationship-building, communication, and organizational skills.
- We value people who want to stretch beyond their role and build something lasting.
- Our Sequoia partner, Bryan Schreier https://www.sequoiacap.com/people/bryan-schreier/, was the first investor in Qualtrics-a $12B company tackling similar problems to ours.
- Room to Grow: As an early member of the team, you'll have the opportunity to take on new responsibilities, shape processes from scratch, and grow alongside the company. We value people who want to stretch beyond their role and build something lasting.
Requirements
- 4-8 years of professional experience.
- Ability to work in our NYC office 5 days/week.
Nice to have
- Experience in a customer-facing position is a plus.
- Experience with research, insights, or AI products is a plus.
Compensation
- The range for this role is $132,000 - $180,000 OTE.
- Actual compensation is influenced by a wide array of factors, including but not limited to skill set, experience, and work location.
- We're backed by world-class investors, including Sequoia Capital, Ribbit, and Conviction, alongside Evantic, AI Grant, and Pear VC, and offer competitive compensation packages with meaningful equity ownership in a market where over 30B has been created in adjacent industries (Medallia, AlphaSense, GLG, Ipsos, Kantar).
Benefits
- Comprehensive healthcare and dental coverage, flexible time off to recharge, and an environment that values balance and trust.
Company info
- TL;DR: We're hiring an Engagement Manager to help companies make full use of our AI-powered research platform.
- If you love building relationships, driving adoption, and making customers successful, let's talk.
- Listen Labs is an AI-powered research platform that helps teams uncover insights from customer interviews in hours - not months.
- We help customers analyze conversations, surface themes, and make faster, smarter product decisions.
- Consistently winning customers across all segments with over six-figure lands that lead to quick expansions.
Apply directly at Listenlabs →Create a free account for alerts like thisView Listenlabs immigration profile
This listing is sourced directly from Listenlabs's careers page and normalized into a canonical job model.