Clipboard

Clipboard

Customer Support Team Lead

Remote (Non-U.S.)

Sponsorship not specifiedDetected 5 days ago
Customer SupportZendeskLeadershipMentoringMetabase

About the role

  • We are over 200 team members who serve the 400,000+ (and growing) active professionals on our marketplace.
  • Your responsibility is to provide agents with constructive feedback, identify the root causes of performance issues, and train them to address and correct those problems.
  • You're also hands-on, willing to dive into customer issues directly, and you become a product expert so that you can coach your agents effectively.

Responsibilities

  • Providing frequent coaching to agents based QA feedback, metrics, customer survey responses, and your own ticket observations
  • Comfortably navigate our support environment, which includes tools such as Zendesk, Metabase, and Amazon Connect
  • Suggest and lead team building activities for team motivation
  • 2+ years of people management experience - Experience leading customer support teams, driving performance, engagement, and accountability.
  • 2+ years of customer support experience - Strong foundation in delivering exceptional customer service and resolving complex customer issues.
  • Customer obsessed - Puts workers at the centre of every decision and consistently delivers a world-class experience.

Requirements

  • 2+ years of coaching experience - Demonstrated success coaching individuals through structured feedback, development planning, and performance improvement.
  • 2+ years of people management experience.

Benefits

  • We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers.
  • Delegate tasks to high potential team members to build a culture of learning and development in the team

Company info

  • Our mission is to uplift as many communities as possible.
  • Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022.
Apply directly at Clipboard →Create a free account for alerts like thisView Clipboard immigration profile

This listing is sourced directly from Clipboard's careers page and normalized into a canonical job model.