Definitive Healthcare, US
Customer Success Manager
Framingham, MA
Sponsorship not specified$65k-$110kDetected 9 days ago
Project ManagementSalesAccount ManagementBusiness DevelopmentCustomer SuccessCustomer SupportResearchCommunication
About the role
- Our expansion has created the need for an energetic and motivated Customer Success Manager to join our Customer Experience Team.
- If you would like to work at a fast-paced company that is experiencing high growth, keep reading!
- The Customer Success Manager (CSM) is responsible for the overall success and health of the customers in their book.
Responsibilities
- Build partnerships within your assigned book of business and look for opportunities to proactively anticipate customer needs
- Drive consistent product adoption and engagement, work to achieve their expected outcomes, and provide an excellent customer experience
- Coordinate with the Customer Training team to ensure they effectively onboard new users and quickly drive adoption of the product
- Effectively identify at risk accounts and create intervention plans. Supplement pre-determined playbooks with individually created strategic goals
Nice to have
- Managing an effective Account Executive relationship that is a true partnership
- Identifying key decision makers within a company and its subsidiaries
- 3-5 years' experience in a client facing role
- Superior communication skills
- Ability to learn new concepts quickly
- Strong attention to detail
- Energy, humor, compassion, and enthusiasm
Compensation
- Compensation and Benefits
Benefits
- Flexible and dynamic culture
- Competitive benefits package including great healthcare benefits and a 401(k) match
Company info
- "Great Work atmosphere, great work life balance, excellent company to work for, amazing top notch product, incredible customer service, lots of tools to help you succeed."
- Business Development Manager
- Employees are treated very well."
- "I have waited 36 years to work at a dream job for a dream company and I am so happy to have finally got there."
- If you don't fit all of these qualifications, but believe you're still a great fit, feel free to apply and tell us why in your cover letter.
- If you are a California, Colorado, New York City or Washington resident and this role is a remote role, you can receive additional information about the compensation and benefits for this role, which we will provide upon request.
- Definitive Hiring Philosophy
- Definitive Healthcare is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates.
- Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation or any other status.
- If you're interested in working in a fast growing, exciting working environment - we encourage you to apply!
- Your privacy is important to us.
- "Great team.
- Amazing growth.
- Research Analyst
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