8Fleet Inc.
Driver Operations Manager
Hub - CA - Los Angeles · Full-time
Sponsorship not specifiedDetected 93 days ago
LogisticsCommunicationCollaborationProblem SolvingTime ManagementMentoring
About the role
- The Driver Operations Manager is responsible for owning and improving driver performance within 8Fleet's Los Angeles market.
- This role is fully focused on analyzing driver data, identifying performance gaps, and turning insights into concrete actions executed by Ops Coordinators on the ground.
- You will serve as the connective tissue between driver performance data and the Ops Coordinators who work directly with drivers.
Responsibilities
- Own driver-level performance metrics including utilization, online hours, trip quality, acceptance rates, cancellations, reliability, and safety indicators
- Build, maintain, and improve dashboards and reporting to surface trends and identify underperformance.
- Partner closely with Ops Coordinators to ensure performance insights are effectively communicated to drivers
- Support and reinforce performance conversations through coaching frameworks and escalation paths
- On-the-Ground Operational Support
- Step in to support operational issues as needed, including driver or vehicle-related problems
- Lead by example with a hands-on approach to problem-solving and execution
- Strong analytical skills with the ability to interpret data, identify patterns, and drive action
- Willingness to roll up your sleeves and support operations as needed
Requirements
- 2+ years of experience in operations, analytics, logistics, or a similar execution-heavy role
Nice to have
- Experience with rideshare platforms (Uber, Lyft) or fleet operations is a strong plus
Equal opportunity
- 8Fleet is an equal opportunity employer and values diversity at our company.
- We do not discriminate on the basis of race, religion, color, national origin, 1 gender, sexual orientation, age, marital status, veteran status, or disability status.
- This job description may be updated at any time without prior notice.
- Equal Opportunity Employer:
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This listing is sourced directly from 8Fleet Inc.'s careers page and normalized into a canonical job model.