Mendota Insurance Company
Nashville IT Support Technician
Nashville, TN
Sponsorship not specifiedDetected 126 days ago
SQLVoIPResearchCommunicationCollaborationProblem Solving
About the role
- The Desktop Support Technician provides contact for first-line diagnosis and resolution for staff across departments. Responsibilities include first-level support for employee computer systems, assisting with implementation and testing of new software & tools, and delivering timely service to all staff. Collaboration with team members is essential. Primary
- Responsibilities Troubleshoot and diagnose software and hardware problems Follow escalation processes as needed Answer, evaluate, and prioritize IT tickets via phone, voicemail, email, and in-person requests Communicate status and resolution progress to appropriate parties Engage users to gather information and guide them through diagnostic procedures;
Nice to have
- Collaboration with team members is essential.
- educate end-users on applications and hardware Recognize, research, isolate, resolve, and follow up on routine end-user issues
- escalate complex problems or outages to management Log and track issues in the ticketing system
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This listing is sourced directly from Mendota Insurance Company's careers page and normalized into a canonical job model.