Acretrader Jobs

Client Success Manager

Fayetteville, AR · Full-time

No sponsorshipDetected 13 days ago

HubSpotSalesforceCRMAccount ManagementExcelProcess ImprovementGISLeadershipCollaborationMentoringAdaptabilityOrganizational Skills

About the role

Our company does not sponsor employment visas (such as H-1B visas) at this time, nor are we able to accommodate candidates who will require sponsorship in the future.
World-class team: we take talent density seriously.
This may be the best group of humans you've worked with.

Partner deeply with client teams post-onboarding to continually optimize their internal workflows, moving beyond basic setup to proactively consult on how they can deeply embed the platform into their daily operations.
Deliver tailored, data-driven executive updates and impact reports that clearly outline the operational and financial value the client is achieving.
Manage the renewal pipeline for your portfolio, leading commercial conversations and ensuring predictable net revenue retention.
Client Advocacy & Content Support Identify successful user stories within your portfolio and collaborate with marketing to develop case studies, testimonials, and client references.
Strong organizational skills with a proven ability to manage multiple complex projects and diverse stakeholders simultaneously to meet strict deadlines.

Retention & Growth Maintain a high degree of personal ownership over Net Revenue Retention (NRR) targets, viewing portfolio performance and client retention as a direct reflection of your strategic impact.
Key Competencies 2-4+ years of experience in B2B SaaS Client Success, Account Management, or a related client-facing role.
Adaptable teammate who thrives in a fast-paced startup environment and is comfortable helping build processes as the company grows Proficiency with CRM platforms (Salesforce, HubSpot, etc.) and client management tools.
Preferred Qualifications Experience with land data, GIS, or real estate tech is a strong plus.

Experience with land data, GIS, or real estate tech is a strong plus.
Experience in a high-growth startup environment is also a plus (or at least a hearty appetite to work in one!)

Relationship Management & Account Health Build and maintain multi-threaded relationships within assigned accounts, working closely with daily power users while establishing strong rapport with key stakeholders.
Proactively monitor portfolio health, identifying churn risks early and independently executing targeted action plans to get accounts back on track.
Help create and refine client-facing resources, such as specialized guides, feature walkthroughs, or webinars, to scale client education.

bring data-driven transparency to America's largest asset.
Learn more at Acres.com.
We are dedicated to the growth of our platform and the growth of our people.
We're looking for high performers who go about their work with a sense of curiosity, responsibility, and a drive to make things better.
We are a primarily onsite team located in beautiful downtown Fayetteville, Arkansas and this is an onsite position. *Note: Applicants must be currently authorized to work in the United States on a full-time basis.
Why Join Acres?
We like working with incredibly smart, driven people who are passionate about our platform, our customers, and their own ability to make an impact on the outcomes of our business.
Velocity and Urgency: we work fast, which means you'll learn a lot, be exposed to many facets of the business, and the role you're being hired for is needed and impactful to the outcomes of our business.
You won't be bored.
Cutting Edge Product and Technology: Our platform is state-of-the-art and powerful.
We're creating tools that make people smarter, reinventing how you discover, create, and share relevant data.

Our company does not sponsor employment visas (such as H-1B visas) at this time, nor are we able to accommodate candidates who will require sponsorship in the future.

This listing is sourced directly from Acretrader Jobs's careers page and normalized into a canonical job model.