ICON
Controls Engineer II
Austin, Texas, United States · Mid · Contract
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About the role
- This role is based at ICON's headquarters in Austin, TX and reports to the Director of Engineering Services.
- ICON is an equal opportunity employer committed to fostering an innovative, inclusive, diverse and discrimination-free work environment.
- Employment with ICON is based on merit, competence, and qualifications.
Responsibilities
- Design feedback and escalation: Diagnose and resolve complex issues involving PLCs, HMIs, SCADA and industrial communication protocols such as Ethernet and DeviceNet.
- Identify and report design, reliability and maintenance problems or software bugs to design and software engineering teams to facilitate root‑cause analysis and corrective action.
- Network and integration support: Assist with issues related to control system networking, including configuring communication devices and integrating control hardware with enterprise systems.
- Collaborate with electrical, mechanical and IT teams to ensure seamless integration.
- Advanced troubleshooting and support: Respond to situations where first‑line support cannot isolate or fix problems in malfunctioning control systems.
- Field Engineering training: Develop and deliver training for the Field Engineering team on control system operation, maintenance, and configuration - building the technical notes, how-to guides, and reference materials that raise the team's capability to support the fleet independently.
- Documentation and knowledge management: Update knowledge base articles, create troubleshooting documentation and share insights with global support teams to build organisational knowledge.
Requirements
- Bachelor's degree in electrical engineering, control systems engineering or a related technical discipline.
- 3+ years of experience in industrial automation or control systems support.
- Strong working knowledge of PLCs, HMIs, SCADA systems and control network protocols.
- Demonstrated ability to diagnose hardware, software and communication issues in control systems.
- Knowledge of safety regulations and standards for industrial control systems.
- Ability to read and contribute to electrical schematics.
Nice to have
- Preferred Skills & Experience
Benefits
- Continuous learning: Stay current on emerging control technologies, PLC/HMI software and industry trends to incorporate the latest advancements into support practices.
Company info
- As part of our compliance with these obligations, the Company invites you to voluntarily self-identify as set forth below.
- Customer liaison: Serve as a technical liaison to customers, providing guidance on operation, maintenance, and configuration of control systems
- Regulatory compliance: Ensure that control systems comply with safety and regulatory standards (e.g., OSHA, NFPA, IEC) and advise customers on best practices for safe operation.
This listing is sourced directly from ICON's careers page and normalized into a canonical job model.