Expa
Broker Experience Manager
Remote US · Mid
Sponsorship not specifiedDetected 148 days ago
Account ManagementCustomer SuccessLeadershipCollaborationMentoring
About the role
- This is not traditional account management or customer success.
Responsibilities
- Manage relationships with a portfolio of business brokers
- Build trusted relationships and proactively identify risks or growth opportunities
- Lead onboarding for new brokers through live walkthroughs and follow-ups
- Create scalable enablement content (guides, short videos, FAQs)
- Monitor usage and proactively support brokers to drive adoption and retention
- Design and host virtual events such as workshops, trainings, and community sessions
- Partner closely with Product, Growth, and Operations to improve broker outcomes
- Broker Experience Manager to serve as the primary partner to our broker community:
- Organized operator who can manage many conversations and follow-ups
Requirements
- Customer-first mindset with the ability to give honest, constructive guidance
- 2-5+ years in Customer Success, Relationship Management, Community, or similar roles
Nice to have
- Startup or fast-paced environment experience is a plus
Compensation
- annual salary range of $70,000, as well as medical benefits and early-stage equity in the company
Benefits
- Experience in marketplaces or professional services preferred, and bonus for experience in business brokerages or real estate!
Company info
- Train customers on platform features, deal workflows, and operational best practices
- Communicate product updates, tips, and best practices to customers
- Iconic is building the modern platform for business brokers - combining technology, support, and community to help brokers run more successful, scalable practices.
- We're looking for a
- You will own broker relationships end-to-end, helping customers succeed on the platform while shaping product and company decisions through direct feedback.
- Highly relationship-driven and energized by working closely with customers
This listing is sourced directly from Expa's careers page and normalized into a canonical job model.