HeyMilo AI
Customer Support Representative
Victoria, BC, Canada
Sponsorship not specifiedDetected 95 days ago
CRMCustomer SupportCommunication
About the role
- This role involves direct interaction with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- You will be at the heart of our customer interactions and will play a vital part in representing our brand and enhancing customer satisfaction.
Responsibilities
- Deliver exceptional customer service by handling inquiries and support requests via phone, email, live chat, and social media.
- Keep records of customer interactions, process customer accounts, and file documents following the data protection act.
- Proven customer support experience or experience as a Client Service Representative.
- Ability to multi-task, prioritize, and manage time effectively.
- Capability to maintain a calm demeanor when handling stressful or challenging situations.
Requirements
- Familiarity with CRM systems and practices.
Nice to have
- Bachelor's degree in Communication, Business Administration, or a related field.
- Knowledge of administrative procedures and systems such as managing files and records.
- Fluency in multiple languages
- Spanish, Mandarin, or French preferred.
- All your information will be kept confidential according to EEO guidelines.
Skills
- Customer Support Representative Position
Company info
- At GlobalTech Solutions, we are dedicated to innovating customer service technologies and providing outstanding service experiences.
- Founded in 2010, we have consistently led the market by adopting cutting-edge technologies and by fostering a workplace culture that celebrates diversity, creativity, and forward-thinking.
- Our headquarters are in San Francisco, but we have a global presence, serving clients around the world in over 30 languages.
- Identify and assess customers' needs to achieve satisfaction.
- Take the extra mile to engage customers, including following up to ensure resolution and satisfaction.
- We are seeking a passionate and dynamic Customer Support Representative to join our team in 2025.
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This listing is sourced directly from HeyMilo AI's careers page and normalized into a canonical job model.